Job Description

We are looking for someone with experience in customer service who enjoys helping people to join our team.



Application deadline:
21/05/2025
Hours per week:
5.25
Location:
Haverhill Library

Haverhill Library and Information Advisor

Suffolk Libraries is an independent and charitable society which now runs Suffolk's library service.


Our Libraries are looking for people who share our values and want to join our team. We are interested in someone who:

Can deliver great customer service to people of all ages Can demonstrate appropriate and effective communication skills with the aim of building positive and supportive relationships with our customers, team and community Can engage confidently with young people and is enthusiastic, keen and willing to deliver the programme of activities we offer including children's activities and crafts Is IT literate and competent in the use of: the internet, social media, email, mobile devices and applications and who could also offer guidance to customers Has the ability to work as an effective team member Can, with training, carry out the full range of library procedures including lending books, supporting self-service, shelving, taking payments, stock work, finding customer requests, help create and put-up displays, re-arrange the library as and when required.

If you have experience in a customer facing role, enjoy helping people, have a willingness to work within a team in a busy environment, experience of working with children and an interest in books and computers, we would like to hear from you.


Please note at times this role can be physically demanding.

This position is for an average of 5.25 hours per week on the following work pattern:

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Week 1: No shifts

Week 2: Saturday: 09:00-14:00 Sunday: 09:45-16:15

As an equal opportunities' employer, Suffolk Libraries is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.


We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join Suffolk Libraries.


As users of the disability con?dent scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.