Job Description

The Vacancy

We want to make a positive difference to the lives of our customers, our communities and our people. This means, as a customer-owned organisation, we're passionate about doing the right thing and helping people achieve their goals. Whether it's our customers that are saving for their future or buying their dream homes, supporting our communities to make a real difference around our region, or investing in our people who want to work hard and realise their career ambitions, we're here to brighten the lives of those we work for and work with.


An opportunity has arisen to join The Cumberland as a Lending Officer in our Intermediary Team at an exciting time for The Society as we continue to grow our Intermediary Proposition.

The Benefits

Salary -

up to 28,482 p.a. (depending on skills and experience)

Holidays

- 25 days holiday plus public holidays and the opportunity to buy and sell up to 3 days.

Learning and

Development opportunities

- We want you to grow in your role. We'll work together to support your personal and professional development.

Health and Wellbeing

- a calendar of events and activities throughout the year, Mental Health & Wellbeing champions, and Cycle to Work scheme.

Community Day

- We offer our people an extra paid day off every year to help local charities and community organisations.

About the Role

As a Lending Officer you will play an important part within the Intermediary Lending team, acting as a key point of contact for customers and intermediaries through all channels of communication, as well as supporting other roles within the team to help us to offer an exceptional service at all stages to maximise intermediary lending opportunities across Residential, Holiday Let and Buy to Let business.


You will be responsible for business retention, this will involve proactive communication to our customers, undertaking appointments to help them understand their options and processing of the relevant documents within the relevant timeframes.


Our positive team culture is something we are really proud of. The successful candidate will help us continue to create a positive work environment and act in line with The Cumberland values at all times.


This is a hybrid role with both home and office based work, there is an expectation that you will work from Cumberland House at least one day per week and be willing to attend team meetings in person.


This is a fixed term appointment for up to 12 months. This role is 37.5 hours per week (Mon-Fri 8:45-5:15).

About You

Excellent verbal and written communications skills are important in the role as is the ability to build relationships and trust and to establish effective working relationships at all levels.


You should have strong organisational skills and good attention to detail to deliver a right first-time approach.


A passion for providing exceptional customer service and the ability to work as a team player are key for the role.


Ideally you will have some experience and knowledge of the UK mortgage marketplace and good knowledge of mortgage products and lending policies would be advantageous however not essential.

The Company

We're here to create a banking experience that's kinder to people and planet.


Unlike banks, we don't have public or private shareholders which means we can invest 100% of our profits back into our business. As a result, our business is purpose-led, financially strong, socially responsible and always focused on our people, planet and communities.

The Benefits

Competitive Salary

We will offer you a competitive basic salary for your role, which is reviewed every year.

Learning & Development

We want you to grow in your role. We'll work together to support your personal and professional development.

Holidays

Flexibility to buy and sell up to two holiday days per year, plus extra holiday after 5 years.

Family Friendly

We pay competitive maternity, paternity and adoption leave.

Flexible Working

We can provide the tools and equipment you need to be able to work flexibly or from home when you need to, depending on your role.

Pension Scheme

If you're eligible, we'll enroll you into our competitive company pension scheme.

Health & Wellbeing

We have a calendar of events and activities throughout the year, Mental Health & Wellbeing champions and Cycle to Work scheme.

Community Day

We offer our people an extra paid day off every year to help out local charities and community organisations.

Social

We hold regular social events, from annual staples like our Christmas party and quiz, to smaller get-togethers such as walks and shopping trips.