Job Description

Job Ref:

HOL1010

Branch:

Holiday Inn London Sheperton

Location:

Holiday Inn London-Shepperton, Shepperton

Salary/Benefits:

Competitive Salary

Contract type:

Permanent

Hours:

Full Time

Hours per week:

40

Posted date:

28/04/2025

Closing date:

02/07/2025

JOB TITLE:

Leisure Club Manager YouFit Shepperton

REPORTS TO:

General Manager

LIAISON WITH:

Leisure Club Supervisor, Leisure Assistants, Group Administration Team, Hotel Management Team, Director of Leisure, Group Operations Manager, Director of Operations

RESPONSIBLE FOR:

Leisure Club Supervisor, Leisure Club Assistant(s)

JOB PURPOSE:

As Leisure Club Manager you are responsible for managing all leisure club operations and leading the leisure team. Through hands-on leadership you will ensure your team deliver an outstanding experience that meets our HOME promise and achieves all brand and company metrics and objectives. You will coach, support and engage your team and support the creation of a positive work culture that is focused on excellence, as well as seeking strategies for continuously improve the member/guest experience.

KEY RESPONSIBILITIES

Product Operations

Ensuring the club is presented in the appropriate condition at all times ensuring the appropriate daily, weekly and monthly checks are being completed

Ensure appropriate and sufficient cleaning of all areas of the club to ensure compliance to the company cleaning and hygiene regime and standards.

Screen all potential Club users using company approved procedures relating to the MRM Plus2 Membership System and Health Commitment Statement (HCS)

Deliver manage the company approved QuickStart and SureStart fitness programmes with a view of promoting member behaviour change and maximising Personal Training.

Design, manage and support delivery of a Group Exercise programme suitable for the Clubs demographic and requirements that meet member needs and maintains brand standards.

Deliver and oversee security procedures in the club.

Team

Lead, motivate and develop our leisure club colleagues to support with continuing service excellence and demonstration of our company values and culture

Managing the performance of your team, conducting frequent job-chats that seek to enhance performance and where required, manage underperformance

Ensure the hotel is successfully delivering on all elements of the employee handbook and creating a positive working environment for all colleagues

Actively participate in training and development programs and maximise opportunities for self-development across the team

Ensuring your team have completed all required training, including First Aid and Pool Responder (Pool Attendant or NPLQ).and providing them with opportunities to further their self-development

Supporting the Business Excellence Manager in the recruitment of a diverse, high-performance team

To be a good example of the company dress code and appearance standards - ensuring that your team fully comply with these.

Financial

Achieve Club key performances of new member sales, renewals, net membership growth and the key performance metrics of revenue and profit targets in line with company budget.

To assist in review of the annual budget and identify short term objectives to achieve targets.

Establish and attain key business objectives relating to all areas of Club performance.

Review financial performance on a daily, weekly, monthly basis and take necessary action as required.

Provide accurate weekly and monthly KPI and Metrics performance figures as requested by your line manager, Director of Leisure Group Operations Manager and submit accurately by deadlines.

Submit accurate Membership Administration Tracker to Group Operations Manager in line with Group policy.

Commercial

Be aware of your competitor set and maintain a SWOT Analysis to help maximise the Clubs position.

Finding innovative ways to drive New Member Sales and Membership Headcount

Manage and maintain the MRM Plus2 enquiry/prospect system in line with company policy and SOP to fully utilise data capture and follow up.

Manage and maintain the MRM Plus2 membership system in line with company policy and SOP to fully support member retention and secondary revenue lines.

Periodic review of membership mix to maximise both Direct Debit and annual Pre-paid revenue lines.

Manage and maintain retention levels utilising company SOP's, Retention Tools and

at HOMEprogramme.

Drive and maximise all secondary revenues and activities in club including 3rd Party Room Rental, Sports Retail, Food Beverage, and Personal Training - ensuring that effective and appropriate marketing, promotion, sales and after care are evident for each secondary spend area.

Health Safety

Demonstrate an understanding and an awareness of all policies and procedures relating to Health, Hygiene and Fire Life Safety.

Ensure the Club the Club Team operates at all times in accordance with all SOP, EAP, SSoW Risk Assessment operational procedures.

Ensure that all team members' training is completed and records are up-to-date and compliant in accordance with company standards.

Ensure all security incidents, accidents and near misses are logged accordingly in line with company process in a timely manner and brought to the attention of your line manager where applicable.

Demonstrate a pro-active approach to operational, maintenance or facility equipment issues and escalate through the appropriate channels if applicable.

Demonstrate a pro-active approach to pool plant maintenance and operational best practice to maximise pool water hygiene in both pool and spas in accordance with company SOP.

Demonstrate a pro-active approach to Health Safety at all times and assume responsibility for the clubs Sustainable Safety Group (SSG) audit.

HOW YOU'LL DELIVER THIS

As a Leisure Club Manager at Holiday Inn Shepperton Hotels, your focus on our values will enable you to deliver the above responsibilities successfully:

We Pursue Outstanding

: Your dedication to the customer will show in everything you do

We Love Change

: You'll care about your hotel achieving growth and finding new, improved and innovative ways to do things

The Details Matter

: You'll have a relentless focus on the little things that will prove to be the foundation for both your personal and also your hotels success

We Trust Our Teams

: You will train, develop and support all of those you work with.



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PERSON SPECIFICATION-

PERFORMANCE MEASURES:

Achievement of all guest satisfaction metrics

Brand metrics and company objectives

Compliance with Health and Safety.

Achievement of agreed personal targets and objectives.

ESSENTIAL SKILLS, KNOWLEDGE, EXPERIENCE AND QUALIFICATIONS

Experience in a similar Leisure Club Manager Role or as a Senior Fitness, Supervisor, Deputy, Membership Sales or Operations Manager Role (experience required will vary depending on the size and complexity of the Leisure Club.

Pool Water Safety Qualification of Pool Responder or Higher (Essential)

First Aid at Work Qualification (Essential)

CIMSPA fitness professional qualification of Level 2 or Above (Essential)

Pool Plant Operators Qualification at Level 3 (Essential)

Health Fitness / Leisure Industry Qualification of Level 3 or Above (Desirable).

PERSONAL ATTRIBUTES/OTHER:

Results focussed with an overwhelming desire to succeed

A passion for the leisure industry and keeping up to date with trends

People centred with a commitment to delivering outstanding experiences

Detail oriented and attentive

Forward thinking and innovative with a desire for adapting to and influencing change

Strong communicator influencer

Flexible adaptable

Financially and commercially astute

Hard working but fun!




The above forms the key areas of responsibility for this role but it should be noted that duties may change over time and the job-holder will be expected to co-operate with reasonable changes as required.