Job Description

About Us

Enable is a charity dedicated to improving people\'s wellbeing and strengthening local communities. Core to our work is the development of strong working relationships with councils, charities and other organisations to deliver, health leisure and community services and events that enrich people\'s lives.

Benefits

• Flexible working hours & a hybrid working environment
• 30 days of annual leave (plus 8 bank holidays), 3 additional free days off at Christmas
• Life Insurance
• Reward Schemes (RewardHub Membership, wellbeing budgets and cycle to work)
• Mental Health & Wellbeing Perks (Yoga, activities, massages, monthly talks)
• Free Gym Membership
• Free breakfasts/snacks
• When in the office, we enjoy a well-stocked fridge and food cupboards, and a variety of social activities

Leisure Duty Manager

Reports to: Leisure Operations Manager

Based: Tooting

Salary: \xc2\xa327,000 per year

Contract: Permanent, Full Time

Role Overview

• Managing the day-to-day operation of the site(s) ensuring the health and safety of staff and customers along with providing a high-quality standard of service.
• Supervising and assisting with the line management of sports assistants & casual staff, ensuring daily checks and good practices are being followed.
• Leading on H&S checks and reporting of any damaged areas. Chasing up repairs and ensuring the correct procedures are being followed.
• Assisting in the development of the business mainly in maintenance areas and retail as well as any other project presented by the Operations Manager and Area Operations Manager.

Main Responsibilities and Duties

• To supervise and assist customers in using the facilities in an appropriate and safe manner, ensuring compliance with regulations and conditions of hire as stated in the site\xe2\x80\x99s Operational Procedures at all times.
• Supervision of Staff on duty (Recreation Assistants, Sports Assistant, instructors and Sports Coaches.)
• Assist with staff performance monitoring and help with works plans.
• To act as the first point of call for all staff when on shift.
• To ensure the security of the building, including undertaking checks and tours of the building as required, maintaining records, and liaising with contractors.
• To ensure that all areas within the site are maintained to the highest standards of cleanliness at all times.
• To maintain accurate attendance records, collate usage data and assist in providing other management information records.
• To operate a computerised booking system.
• To comply with health and safety policies and systems, reporting any incidents, accidents, hazards or near misses as per Site\xe2\x80\x99s Health and Safety procedures. As well as weekly and monthly checks needed for the sites.
• To undertake payment duties, including the taking of payments for casual and pre-booked sports activities and reconcile pdq takings in line with banking procedures.
• Acts as face of the facility by taking entrance fees, operating electronic booking and management system and checking and balancing tills at end of work period. Responsible for safe handling of sensitive data and valuables.
• Responsible for taking deliveries of goods and equipment. Lead on the needs of retail + equipment.
• Liaise with staff and lead on upkeep and maintenance of the facility and equipment.
• Liaises with clubs, associations and schools to promote and encourage use of the facility as and when required.
• Performs any other duties as thought necessary to improve or develop the facility consistent with the experience and grade of the post holder and the needs of the service.

General Duties

• To comply with all Enable Leisure and Culture Codes of practice, including the code of conduct, and policies and procedures concerning data protection and health and safety.
• To be committed to the promotion of equality, diversity and inclusion for others, both colleagues and customers; to work to create and maintain a safe, supportive and welcoming environment where all people are treated with dignity and their identity and culture are valued and respected and to report any instances of inappropriate behaviour or discrimination.
• Ensure confidential data is kept securely in line with data protection best practice guidelines and Enable LC\xe2\x80\x99s procedures.
• The postholder will be required to work evenings and weekends as part of a shift pattern.
• To carry out any other reasonable duties and responsibilities within the overall function, commensurate with the grading and level of responsibilities of the post.
• Following up with any repairs and maintenance required across the sites.
• Liaising with management and staff to ensure that day-to-day operations are running smoothly whilst looking at ways to improve the service.
• Leading on general marketing of services and retail across the site.

Enable