Job Description

Job Ref:

CG11429

Branch:

Royal Station Hotel

Location:

Royal Station Hotel, Newcastle Upon Tyne

Salary/Benefits:

Great Salary + Cairn Staff Rate + Other Benefits!

Contract type:

Permanent

Hours:

Full Time

Posted date:

15/04/2025

Closing date:

17/05/2025

Working with us provides great benefits, including:

Access your pay as you earn it

through our financial wellbeing platform 'Wagestream,' a tool that lets you track your earnings in real-time, access a percentage of your pay as you earn it, learn easy tips for managing your money and save straight from your pay into pots for the future.

Discounted Hotel Stays

across our UK sites, and if you work for a branded venue, around the World!

50% off Food Beverage

at all our Hotels FB Venues

Spa Discounts

at our venues with a Spa

Retail, Cinema Leisure Discounts

Development Opportunities

via our 'Grow with us' initiative, including

Apprenticeship opportunities,

our

Development Programmes,

and more! Monthly

'Star of the Month' Awards

Long-service Awards,

that start after 1 year of service

'Recommend a Friend' Incentive

- Be rewarded for referring someone you know! Access to a confidential

'Employee Assistance Programme (EAP)'

available 24/7, 365 days per year.

Pension Scheme

Other

incentive programmes

that run throughout the year

About the role...

As a Leisure Club Attendant you are responsible for delivering the very best in customer service to our external members, hotel guests,and for pro-actively seeking opportunities to join new members to our facility. Your key responsibilities will be to ensure a high level of customer satisfaction, drive the facilities revenues and profitability, ensure the club is maintained to the highest standards by cleaning and checking the facilities, carry out pool checks and be aware of the importance of health and safety, accurately maintaining records and ensuring compliance.

About you...

The successful candidate will have previous experience ideally within a leisure environment, with an outgoing personality, excellent communication skills and excellent command of the English language. A lifeguard qualification, pool plant and first aid would be desirable along with a gym qualification.

You will also be of smart professional appearance, have extensive experience in customer care and will make guest satisfaction a priority. You will be punctual and flexible in order to meet the needs of the business and be an effective team player.

About us...


At Cairn Group we're ambitious. With a varied and extensive UK portfolio of hotels, bars and restaurants in our portfolio, we're focused on continual growth and are in it for the long haul. We are a family owned business with family values at our core, with a growing team and sites UK wide.


#INDLP


The Royal Station Hotel, Newcastle is a grade 1 and 2 Victorian listed building boasting elegant architecture, officially opened by Queen Victoria in 1850. Today, we offer spacious rooms, an indulgent bar and restaurant, an indoor heated swimming pool and a fitness centre within its iconic walls.

Benefits

Cairn Group Staff Discount Scheme

Retail and travel discounts

Recruit a friend Scheme

Induction and training programme

Star of the Month Golden Ticket Award

Pension scheme

Cairn Academy' Training Development Opportunities

Uniform

Cycle 2 work scheme
(* Applies to positions above minimum wage)