Job Description

This Credit Controller role will focus on the collection of unpaid invoices for various legal departments (particularly for their Corporate, Banking & Finance, Dispute Resolution and Residential Property Teams).

Legal Credit Controller duties:* Review engagement with clients, and review outstanding fees and manage debt recovery in a proactive and professional manner.

• Contact clients who have outstanding legal fees via phone, mail or email to inform them of their outstanding debts.
• Review the file to identify possible reason for non-payment, any complaints made and offer payment plan options to help customers settle their outstanding fees.
• Negotiate payment terms and offer and agree with customers programmes.
• Identify and deal with vulnerable customers and escalate matters to support teams.
• Issuing civil proceedings against non-paying customers and dealing with enforcement, in conjunction with Counsel when necessary.
• Service of court orders to recover outstanding payments.
• Maintain accurate and up-to-date records of all customer interactions and payment plans.
• Respond to customer inquiries and complaints in a timely and professional manner, work with our complaints officer on this.
• Manage graduate trainees as part of their debt recovery training seat.
• Manage cases proceeding through the courts, working with counsel where required.

Competitive Salary|Work for a market leader

The successful Legal Credit Controller:

• Degree-level education or equivalent.

• Prior experience in debt collection, civil litigation or related fields.
• Excellent communication and negotiation skills.
• Strong understanding of debt collection laws and regulations.
• Ability to work independently and as part of a team.
• Proficient in Microsoft Office.
• Attention to detail and strong organizational skills.
• Ability to maintain confidentiality and handle sensitive information.

A world-renowned law firm for high net worth individuals, they use bespoke strategic solutions to make the law work for our clients in substantial and complex legal cases.

• Competitive salary, with excellent employee benefits, private health and dental insurance, and subsidised fitness class benefits
• Holidays: 25 days per annum
• Hybrid to 2/3 days in the office after the first month

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