Job Description

A fantastic opportunity for you to kick start your professional career!

Equilaw is an award-winning, conveyancing law firm with specialism in handling equity release cases. Our success has been built by our dedicated staff and their commitment to providing exceptional customer service and advice to our clients. Full training for the role will be provided and our ethos is to promote from within, meaning there are plenty of opportunities for promotion and progression within the Company.

The Role

Are you looking to take the first step in your legal career?

This role is primarily about delivering first-class customer service and advice to our clients over the telephone. New to equity release? Don't worry, we will provide you with all the right tools and training needed so you can succeed in your new role. You will be welcomed into one of our teams, led by one of one of our experienced Operations Managers , and under their supervision you will assist the team in processing equity release cases from initial instruction and file opening through to completion. We are focused on

improvement - improving our customer service journey whether it be through IT innovation or other suggestions made by any of our team, we have an open-door policy and proven staff suggestion scheme. We encourage our staff to share their suggestions so we can make positive changes and keep our promise of continuous improvement.

Within the Case Assistant role, you will provide in-depth support to the Case Managers in the team. You will also gain experience dealing with a variety of legal issues such as matrimonial transfers, deed of variations, restrictions, lease extensions, freehold purchases, and unregistered title checks.

We have grown considerably over the last 13 years and due to increased workloads, we are looking to recruit further Case Assistants to join our team on our ever-improving journey. If you thrive on working in a fast-paced customer-focused environment, we would love to hear from you.

Opportunity for progression

Our ethos is "we promote from within" and we can offer a variety of career opportunities within our legal transactional teams, customer service team, business development team, and progression through our management pathways. As an example, within the legal transactional team and with hard work, the right person can move from Case Assistant to Case Manager within 6-12 months. There are further progression opportunities through to Senior Case Manager, Deputy Team Manager and Team Manager. We provide a study support programme, and we can support you financially to help you achieve your professional goals.

Essential Criteria

Hold GCSE Maths and English grade A-C. Competent using Word, Excel, and Outlook. Can demonstrate excellent written and verbal communication skills

Desirable Criteria

A Law Degree (ideally 2:1 or above) or equivalent Law Qualification. Prior legal experience or work experience. Experience working within a service-driven team.

Skills and Attributes

Passion for delivering excellent customer service. Teamwork. Willingness to learn with a positive mindset. Organisation, planning and prioritising. Communication, client care, empathy.

Benefits

A comprehensive flexible benefits package to all staff which includes:

Hybrid working (home and office), upon successful completion of probation. 24 days annual leave plus bank holidays, with the ability to roll over up to three days per annum. Additional day off for your birthday. Additional annual leave for long service including a one-month fully paid sabbatical. Time off between Christmas and New Year. Monthly employee recognition awards. Holiday Trading Scheme. Life Assurance. Health Care Cash Plan. Enhanced maternity and paternity pay. EAP service and wellbeing programme. 2 x paid charity volunteering days. Study Support Programme. Discretionary annual bonus. Discounted corporate gym membership. Cycle to work scheme. Discounted shopping/restaurants scheme Free monthly breakfasts and lunches. Teambuilding, sporting, and social events throughout the year, both company-wide and individual team event.
Job Types: Full-time, Permanent

Pay: 24,000.00 per year

Schedule:

Monday to Friday
Application question(s):

Are you located in Gloucestershire?
Experience:

Office: 1 year (required) Customer service: 2 years (required)
Work Location: In person