Job Description

LEASING ASSOCIATE - KANGAROO WORKS, Sheffield

Introduction

ila (I live around), is an emerging Build to Rent property management company. We celebrate all that is great about city centre living and offer a service led approach to making their community a home.

ila has been built on four brand pillars which form the cornerstone of what we do, how we do it and why. Each element is driven by a desire to have the resident and local community at the core of everything we do. Our purpose is to provide accommodation that our residents feel proud to call home, with kind and welcoming in-house staff. Each property offers flexibility that enables tenants to achieve their lifestyle aspirations, whilst reflecting the culture and connection of their local community.

ila or i live around is a UK focused fully integrated real estate investor, developer, and operator with a Build-to-Rent residential portfolio of over 3,800 homes. The full-service platform acquires, develops, manages, and operates high quality rental homes across the UK. The business is focused on delivering and operating Build-to-Rent residential housing that is purposely designed and professionally managed for our residents.

The company's ambition is to become the UK's leading specialist manager of Build -to-Rent residential communities across the UK.

About the Role

The Leasing Associate role will be at our building in Sheffield, Kangaroo Works. Kangaroo Works is located in Sheffield, with 365 residential apartments where we offer amenities such as co-working space, resident lounge, gym and a roof terrace, including services such as in-house maintenance and 24/7 security.

The Leasing Associate will provide onsite lettings management services and will be based on site at Kangaroo Works. To oversee all aspects of lettings administration, lettings compliance and marketing. To ensure first class service is provided from the moment an enquiry is received right up until the resident's deposit is returned, reporting into the Community Manager you will be responsible for reporting/presenting and coming up with new leasing strategies to be presented to the client.

Key Responsibilities and Activities

Leasing and Sales

To ensure that systems are thoroughly kept up to date and accurate for all lettings and rental data Ensuring good presentation of available and show apartments at all times, by regularly spot checking and liaising with the cleaning team to ensure it is cleaned to a high standard at all times Co-ordinating the online marketing of available apartments in conjunction with the ila Marketing team Put together demographic data, reports and compile information along with commentary Ensuring all enquires are responded to in line with agreed service levels To coordinate with 3rd party agents as required In conjunction with the Community Manager - carrying out regular rent analysis of the local market Meeting prospective tenants, conducting viewings and negotiating rental offers Completing applicant vetting requirements Completing new let paperwork in line with strict procedures Compiling regular letting performance for use in discussions with the client, ila senior team and the Community Manager Appraising apartments and advising key stakeholders as to recommended rents for both properties coming to the market and those where tenants wish to renew Co-ordinate renewal communications and negotiations To ensure arrival packs are prepared, and keys are ready for tenant move in's As part of the wider site team, create a best in class community through communication, events and innovations Delivery of ad-hoc projects provided by the Community Manager Provide first class customer service to residents and applicants

Customer Service

Carry out specific daily/weekly tasks as agreed with the Community Manager. Provide outstanding customer service to residents. Shape and assist with resident engagement strategies to ensure a strong resident community is built and maintained. Assist with resident communications through multiple channels. Promote and encourage a neighbourly and community atmosphere. Meet and interact with residents in a customer friendly and professional manner. Seek ways to exceed service expectations of residents and enhance the brand. Achieve positive resident reviews on various online platforms to include but not limited to HomeViews and Google. Assist with managing and processing customer journey from moving in, throughout tenancy to moving out. Ensure all reception/admin requests are well managed.

Marketing, Social Media, Events & Community Presence

Supports the overall marketing/leasing efforts and offers input and suggestions regarding promotions, advertisements, and pricing. Works closely with the Community Manager and the ila Marketing team to deliver the brand manifesto and achieve letting targets. Assist with regularly reviewing competitor activity and provide robust reporting to evidence this. Assist with planning and hosting networking events to create and forge new relationships within the community.

Education, Qualifications & Experience

Minimum: Educated to NVQ level 3 and/or GCSE level 9 - 5 standard or equivalent. Ideally with 'A' level(s) or equivalent Experience in a similar role in either BTR or PBSA Experience of working to KPIs Basic understanding of residential AST leases and the landlord and resident relationship. Good health and safety and facilities management knowledge. Excellent English language skills - both written and spoken. IT literate - MS Office at intermediate level and other relevant software a level to undertake the role satisfactorily. Up to date knowledge of English statutory letting requirements Business development / sales and/or facilities experience would be desirable

Character & Ability

Positive, professional and customer focussed with an ability to build relationships Friendly and approachable, self-motivated, professional, resilient, adaptable. Proactive and strong ability to problem solve, multi-task, plan and organise. A confident team player A strong communicator with a direct and open style. You must be able to communicate confidently, fluently, and logically. You must be able to hold others' attention when speaking, and change people's views and influence their decision. Ability to work at pace whilst maintaining a high level of accuracy and attention to detail. The ability to remain calm and considered Excellent organisational skills Ability to manage own time effectively, prioritising tasks when required, multitasking and meeting deadlines. A strong client focus and a resilient attitude Ability and willingness to work flexible hours as determined by the needs of the business. Ability to work weekends and bank holidays as required Willing to keep up to date with training and relevant legislation
Job Type: Full-time

Pay: 26,500.00 per year

Benefits:

Company pension Health & wellbeing programme Life insurance Private medical insurance
Schedule:

8 hour shift
Ability to commute/relocate:

Sheffield, S1 4UZ: reliably commute or plan to relocate before starting work (required)
Education:

GCSE or equivalent (required)
Experience:

Customer service: 1 year (required) BTR or PBSA: 1 year (preferred) lettings: 1 year (preferred)
Work Location: In person

Reference ID: OHRP/RPM/KW/RSA