Job Description

Leasehold Property Manager
Location \xe2\x80\x93 Ealing - Hybrid
Salary - \xc2\xa332,652 - \xc2\xa338,000
Contract: Permanent - Full Time - 35 hours

About us

We are one of the UK\xe2\x80\x99s leading housing associations. Our vision is to improve people\xe2\x80\x99s lives through high-quality homes and services.
We operate across London and southern England, providing affordable, private and social rented homes, student, NHS and temporary accommodation, as well as supported housing and homes for older people. We also offer high-quality sustainable homes for sale and shared ownership, available through our FABRICA by A2Dominion brand.
Whilst we take a commercial approach to housebuilding, all the profits the Group generates are reinvested into supporting our social purpose, helping to deliver more homes and services for customers.

About the role

As a Leasehold Property Manager, you will be responsible for the delivery of an excellent property management service for a portfolio of commercial and residential mixed tenure estates and blocks acting as the main point of contact for customers. A full clean driver\xe2\x80\x99s licence is required for this role.

More about the role

• Be empowered to deliver residential and commercial property management duties ensuring high levels of customer satisfaction at all times (e.g., conduct regular estate inspections, manage customer disputes and anti-social behaviour, enforce lease conditions, be the main point of contact for Customers).
• Be responsible for resolving customer queries promptly, including liaison with the A2Dominion Operational Teams, customers, local authorities and external Managing agents as required.
• Be responsible for delivering a strong financial performance by working collaboratively with the service charge team to ensure production of accurate and transparent service charge estimates, in-year block management accounts and year-end accounts.
• Be accountable for maintaining full, clear and accurate records for all customer contact.
• Be empowered to work closely with colleagues and contractors to ensure that appropriate services are provided to a high standard to all properties in the designated portfolio.
• To actively build relationships with Stakeholders (internal and external) and represent the Group at meetings, hearings and other forums as appropriate.
• To assist the Leasehold Team Manager with policies, procedures and work practices updates to continually improve service delivery.

More about you

• Educated to GCSE level or equivalent in Maths and English (Grades A*- C)
• Has or willing to study towards IPRM to achieve membership status - Desirable
• Previous experience of delivering front line (customer facing) Property Management
• Knowledge of current housing law and best practice
• Good level of IT Knowledge including Word and Excel, and an ability to compile and write reports
• Ability to analyse and draw logical conclusions from complex data.
• Excellent verbal and written communication and interpersonal skills
• Full UK Driving License

Choosing us is easy As an employee of A2Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life. We offer a wide range of staff benefits. For this role, these include:

• 25 days\xe2\x80\x99 holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service
• Up to 8% contributory pension
• Flexible working
• Investment in your learning and development.

In addition, all permanent and fixed-term employees receive a generous annual allowance of up to \xc2\xa3300 to use towards health and lifestyle benefits for both you and your family. We also operate a Cycle to Work Scheme whereby employees have access to cycling equipment throughout the year and can pay via monthly salary deductions. Whatever the role, we want you to bring your knowledge and experience to play your part in improving people\xe2\x80\x99s lives. If you require a reasonable adjustment during the recruitment process, please contact our Talent Team to request: recruitment@a2dominion.co.uk A2Dominion Group is a Disability Confident Employer which means that we are committed to employing disabled people and will:

• actively look to attract and recruit disabled people
• provide a fully inclusive and accessible recruitment process
• offer an interview to disabled applicants who meet the minimum criteria for the job
• be flexible with assessing people so disabled applicants have the best opportunity to demonstrate that they can do the job
• make reasonable adjustments as required

At A2Dominion Group, we recognise the positive value of diversity, promote equality and inclusivity in our hiring processes. We always aim to recruit the person who is most suited to the job and welcome applications from people of all backgrounds \xe2\x80\x93 men and women, people of all ages, sexual orientations, nationalities, religions, and beliefs. Meeting the role requirements We recognise that some females will only apply for a role if they meet 100% of role requirements. If this sounds like you, we\xe2\x80\x99d still encourage you to apply and also to arrange a call with one of our recruitment team to discuss your application further at recruitment@a2dominion.co.uk. A2Dominion are proud to be a family friendly employer. Everyone is welcome at A2Dominion Group. We know that equality, diversity, and inclusivity make us better. We embrace the unique contributions of our people and seek to create a workplace where everyone feels like they belong. Find out why our people love working with us.\xe2\x80\x9d