Job Description

Full Time - Permanent - High Wycombe

Salary - \xc2\xa327,979 - \xc2\xa331,396

Buckinghamshire New University is an ambitious, modern university that is always open to fresh ideas and thinking. We believe in the transformative power of education, and in doing the right thing by our students, people and local community. That\xe2\x80\x99s why our BNU community is a special place to work and study, and where people who want to make a difference can contribute and succeed.

Our University\xe2\x80\x99s DRIVE values and are at the heart of all that we do. We are united in being dynamic, responsible, inclusive, visionary and empowering to ensure that we provide the best experience to our learners and offer excellent service to our partners and to each other as colleagues. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments that you require.

BNU continues to experience rapid growth in student numbers, making us one of the fastest-growing higher education providers. This is an exciting time to join the University as we invest significantly in estate developments and welcome Jay Blades MBE as our inaugural Chancellor.

The Learning Technology Support Officer contributes to the support of all technology enhanced learning systems within the University by assisting with the implementation, integration and maintenance of systems and their applications. They contribute to project innovation work across the University and support the maintenance of the VLE and other systems software. They will also assist the learning technologists in their support of all staff and students in the use of learning technologies to deliver excellent student learning outcomes and experience.

What we offer:

• a generous holiday entitlement (30 days per annum, plus bank holidays & closure days)
• training & development support opportunities
• contributory pension scheme
• discounted gym membership for our on-site gym
• a range of staff discounts with major retailers.

Please click to see our wide range of benefits available for employees.
Please click for our behavioural based interview question bank.
Please click to view our employee handbook.

If you have the qualities and attributes representative of the University\xe2\x80\x99s values and ambition, we would be delighted to hear from you.

For further information about this role please contact John Knight: John.Knight@bnu.ac.uk

All applications are to be made in full and online.

BNU is proud to have a diverse community and a strong track record of diversity, equity and inclusion. Our aim is to continue to build an environment where everyone thrives and can be themselves. We therefore ensure that our interview/shortlisting Chairs complete the relevant e-learning and/or inclusive recruitment training.

We therefore particularly encourage applications from candidates who are likely to be underrepresented in BNU\xe2\x80\x99S workforce. These include people from global majority backgrounds, disabled people, and LGBTQI+ people, particularly in more senior roles.

Closing Date: 23 October 2023

Interview Date: 8 November 2023

If you are successful in securing an interview for the role, you will be required to provide proof of eligibility to work in the UK.

BNU is a employer and as such you will be given the opportunity to declare a disability as part of the application process. The University is also committed to achieving the Race Equality Charter.

Location

High Wycombe

Contract Type

Permanent

Salary Range

\xc2\xa327,979 - \xc2\xa331,396

Hours per week

37

Closing Date

23/10/2023

Ref No

1301



JOB DESCRIPTION

Job Title: Learning Technologist Support Officer

Faculty/Directorate: Academic Practice and Curriculum Development/ Directorate for Student Success

Grade: E

Location: High Wycombe (with travel to other campuses and partner institutions as required)

Hours: 37

Responsible to: Academic Developer: Digital Practice

Responsible for: N/a

Job Purpose:

The Learning Technology Support Officer contributes to the support of all technology enhanced learning systems within the University by assisting with the implementation, integration and maintenance of systems and their applications. To contribute to project innovation work across the University. To support the maintenance of the VLE and other systems software. The post holder will assist the learning technologists in their support of all staff and students in the use of learning technologies to deliver excellent student learning outcomes and experience.

Main Duties & Responsibilities of the role:

• Act as a contact for staff and student queries relating to learning technologies including VLE and as appropriate provide a resolution to their query or refer to the relevant learning technologist to resolve.
• Provide advice and assistance to staff using VLE and other tools to help them identify VLE features and learning technology tools appropriate to their needs.
• Contribute to the monitoring and evaluation of VLE and associated technologies
• Action incoming communication relating to content on the VLE, keeping records of queries, requests and resolutions to identify potential future requirements.
• To assist with the creation of documentation, help sheets and video guides to support staff and students in their use of VLE and other e-learning tools and technologies.
• Review materials on VLE and other e-learning tools and check, edit and test functions and features of content material created
• Assist with the development of interface designs and module area templates for VLE. Publishing and uploading online learning content into the VLE and LMS (Learning Management System)
• Assist in developing and maintaining a reference bank of freely available educational resources and online tools which may be beneficial for staff and students.
• Demonstrate an awareness of user issues regarding accessibility, usability and user learning styles to ensure VLE, online learning resources and associated tools and technologies are accessible to all users.
• Participate in local and national VLE and e-learning networks to keep up-to-date with developments and trends in e-learning and emerging technologies that could support learning and teaching,

PERSON SPECIFICATION

A = Application T = Test I = Interview

Education, Qualifications & Training

Means of Testing

Degree or equivalent experience

A

Knowledge & Experience

Experience of VLE administration

A/I

Experience of providing support to academic staff in an educational environment

A/I

Experience of using technology to enhance student learning

A/I

Experience of designing and creating e-learning materials and online learning resources

A/I

Experience writing documentation and user guides

A/I

Knowledge of and enthusiasm about e-learning and web technologies

I

Knowledge of basic web content and multimedia development and design principles

A/I

Skills

Effective presentation skills and excellent spoken and written English

A/I

Excellent general IT skills including use of standard Microsoft Office software

A/I

Confident and proactive communication style in order to develop successful working relationships with staff and students across the University

A/I

Flexible approach to work and commitment to providing a professional service

I

Ability to work independently and as part of a team

I

Commitment to personal professional development in keeping up to date with current trends in e-learning and emerging technologies

A/I

Show a high level of initiative and the ability to work independently within remit of role

A/I

Ability to plan, organise and prioritise own workload and work effectively under pressure, to required deadlines

A/I

Special Requirements

The ability to work occasional evenings and weekends subject to operational requirements.

I

Willingness to work across university campuses subject to operational requirements

I

BBF (Top 3 key behavioural categories most applicable to the role)

Delivering excellent service

Providing the best quality service to external and internal customers/students/stakeholders. Building genuine and open long-term relationships in order to drive up customer service standards.

Working together

Working collaboratively and across boundaries with others in order to achieve objectives. Recognising and valuing the different contributions people bring to this process.

Achieving results

Consistently meeting agreed objectives and success criteria. Taking personal responsibility for getting things done.

Buckinghamshire New University