Job Description

Learning & Teaching Administrator

Job Purpose

Working as part of a team to provide comprehensive administrative support to Course Convenors, Heads of Subject and Head of Professional Services to ensure the efficient functioning of the Schools taught courses, both UG and PGT.

Reporting to the School Senior Teaching Administrator, to provide the effective and efficient operation of both the undergraduate and postgraduate teaching and learning support across the School of Modern Languages and Culture, ultimately supporting the School to meet its strategic objectives and targets.

Main Duties and Responsibilities

1. Administration of undergraduate and postgraduate courses with responsibility for the day-to-day management of allocated taught provision including the support of students, course convenors, GTAs and other stakeholders, ensuring first level assistance and effective communication with the School, College and University Services.

2. Responsibility for a range of administrative duties to support the student lifecycle, including enrolment, timetabling, on-course management, attendance monitoring and graduation, working with minimal supervision and often required to act independently.

3. Maintenance of student academic records within My Campus and local records systems, including recording of student grades and awards, attendance records, processing and recording good cause and other relevant student administration as necessary.

4. Maintenance of academic records relating to taught course provision through the course approval process/Programme Information Project (PIP), ensuring that course changes and new developments are processed efficiently and within the College/School deadlines, ensuring relevant consultations and paperwork have been completed.

5. Responsibility for course administrative support relating to distribution of course materials, assessment submissions, return of feedback and tracking deadlines via the School Assessment & Feedback calendar, class timetabling and other tasks in adherence with School, College and University policies and procedures.

6. First point of contact for students, academics and visitors and dealing with their queries or problems in a manner that represents the School in a positive, welcoming light; offering appropriate initial support to students in close cooperation with academic staff; assisting students to register and enrol in MyCampus; liaising with course conveners to relay the correct information to students/other academic staff.

7. Responsibility for the coordination of the exam diets for allocated courses, liaising with academic colleagues and University Services in relation to the deadlines to produce exam papers, the exam timetabling process, and exam arrangements for students with disabilities, including arranging venues, equipment and invigilators, as well as liaison with external examiners.

8. Organisation and clerking of academic exam boards, including the creation and dissemination of formal exam board materials; recording result amendments, arrangement of Joint Board meetings, uploading and publishing of results in adherence with policies, procedures and deadlines.

9. Co-ordinating the appointment of class reps and being responsible for the dissemination of information about SRC training; clerking staff/student liaison committee meetings.

10. Co-ordinating and production of course evaluation questionnaires via Evasys, liaising with the Course Convenor and ensuring that feedback is returned to course cohorts via Moodle.

11. Provision of high-level administrative support to key Subject level activity mitigation meetings, progress committees and Subject meetings, ensuring the application of quality assurance and enhancement procedures.

12. Ensuring effective communication and dissemination of information with regards to student and academic administration within the School.

13. Responsibility for the allocation of timetabling and teaching space allocation within designated courses, problem solving with minimal supervision.

14. Administration for student recruitment, enrolment and registration in MyCampus to facilitate the induction of new students, resolving issues where possible and referring to senior colleagues where necessary; preparing student handbooks and/or web materials to ensure they are available for new students at the start of the academic year; assisting with Open Days and Careers events.

15. Ensuring an effective channel of communication with students is kept via Moodle, the School and subject webpages, The Student Voice, noticeboards, mailshots and group emails.

16. Provision of high-level administrative support to key research activity in the school, ensuring the application of quality assurance procedures and effective communication within the school.

17. Take a lead role in the continuous improvement of administrative functions, polices and processes within the School and participate in wider improvement projects.

18. Contributing to the delivery of an excellent level of administrative support for staff and students across the School and College; working collaboratively with colleagues within the and across College; highlighting issues with processes and procedures for review and undertaking other duties as reasonably required by the Head of Professional Services.

Knowledge, Qualifications, Skills and Experience

Knowledge/Qualifications

Essential:

A1 Ability to demonstrate the competencies required to undertake the duties associated with this level of post having acquired the necessary knowledge and skills in a similar role or Scottish Credit and Qualification Framework level 7 (Advanced Higher / ScottishVocational Qualification level 3, Higher National Certificate) or equivalent, and experience of personal development in a similar role.

Desirable:

B1 Broad understanding and in-depth knowledge of the University structure, policies, practices and procedures
B2 Operational knowledge of University systems including MyCampus, CMIS and Moodle

Skills

Essential:

C1 Ability to take initiative and to exercise independent judgement.

C2 Excellent IT skills including up-to-date skills in Microsoft Office suite.

C3 Ability to create and operate software systems for compiling and manipulating complex spreadsheets and databases, including the use of formulae and data integrity checks.

C4 Proven interpersonal and communication (written and oral) skills.
C5 Well developed analytical and problem-solving capability, and proven skills in planning, organising and prioritising.

C6 Ability to handle confidential information, both written and verbal.
C7 Proven ability to work under considerable pressure and in a changing environment

C8 Proven ability to work to a high degree of accuracy

Experience

Essential:

E1 Ability to demonstrate the competencies required to undertake the duties associated with this level of post gained through working in a similar role

E2 Evidence of personal progression and development gained through relevant work experience.

E3 Proven experience of decision making, involving independent analysis and judgement.

E4 Proven experience of problem solving, planning, organising and setting priorities.

Desirable:

F1 Experience of working in a higher education setting, preferably within an academic area or School.

Terms and Conditions

Salary will be Grade 5, \xc2\xa325,138 - \xc2\xa329,605 per annum.

This post is full time (35 hours per week) and open ended.

As part of Team UofG you will be a member of a world changing, inclusive community, which values ambition, excellence, integrity and curiosity.

As a valued member of our team, you can expect:

1 A warm welcoming and engaging organisational culture, where your talents are developed and nurtured, and success is celebrated and shared.

2 An excellent employment package with generous terms and conditions including 41 days of leave for full time staff, pension - pensions handbook , benefits and discount packages.

3 A flexible approach to working.

4 A commitment to support your health and wellbeing, including a free 6-month UofG Sport membership for all new staff joining the University .

We believe that we can only reach our full potential through the talents of all. Equality, diversity and inclusion are at the heart of our values. Applications are particularly welcome from across our communities and in particular people from the Black, Asian and Minority Ethnic (BAME) community, and other protected characteristics who are under-represented within the University. Read more on how the University promotes and embeds all aspects of equality and diversity within our community .

We endorse the principles of Athena Swan and hold bronze, silver and gold awards across the University.

We are investing in our organisation, and we will invest in you too. Please visit our website for more information.

Vacancy Ref : 126148 Close Date : 05-Sep-2023 23:45

University of Glasgow