Job Description

Company Description

Informa is one of the world\'s leading knowledge providers. We create and deliver highly specialised information through publishing, events, training, market intelligence and expertise, providing valuable knowledge to individuals, businesses and organisations worldwide.

Informa has three businesses serving B2B customers in specialist markets: Informa Markets, Informa Connect & Informa Tech. These three businesses provide valuable knowledge, connections and digital services through a range of formats.

The Informa Markets Division connects, curates and creates access to B2B markets live and on-demand, whether through B2B trade shows or by providing highly qualified leads, specialist data solutions and digital content. We bring together a range of specialist B2B industries to meet and transact, including Pharma, Aviation and Beauty. The Division organises transaction-oriented Exhibitions and trade shows, which provide buyers and sellers across different industries and communities with a powerful platform to meet face to face, build relationships and conduct business.

There\'s no such thing as a typical Informa colleague\xe2\x80\xa6And that\'s how we like it. Informa Markets provides customers and partners around the globe with opportunities to connect and do business through live, virtual and hybrid events, made richer by best-in-class digital data solutions. With nearly 4,000 colleagues in over 30 countries, we have a diverse range of talent, and our businesses and offices share a culture based on respect and inclusiveness. We offer a working environment that leverages the opportunity of a FTSE 100 company with the spirit of independence and entrepreneurship.

People are at the heart of Informa Markets. We are passionate about connection and growth-both internally and externally. Our colleagues can expect a commitment to professional and personal development, sustainable practice, allyship, and competitive benefits. Our customers can expect a passionate commitment to using our industry insight, in-person platforms, content, and digital resources to create environments that enable businesses to flourish and connect.



At IM Learning, our vision is to engage, empower, and inspire colleagues to learn and grow, fostering a culture of continuous development to unlock their full potential.

The L&P Systems Administrator reports directly to the Head of Global Learning & Performance. This position is accountable for the day-to-day management of our learning systems.

As a System Administrator, you will play a pivotal role in ensuring our learning systems run smoothly, creation of system guides, training colleagues, leveraging data to make informed decisions, and organizing events that enhance our colleagues\' development.

Given Informa is a truly global business, you will be working within a larger Global Learning team which supports key stakeholders located in various locations. Effective communication, being able to communicate with impact, having a curious mind, high attention to detail and ability to create insightful reports are therefore essential to the success of this position. While this role is based in the UK, there may be a requirement for overseas travel to deliver and support key initiatives.

Working as part of our larger Informa Markets Learning team (IM Learning), the role will require the ability to have a hands-on approach in administration, training creation and delivery, coordination, and analysis of data to ensure we provide actionable insights aligned to the wider IM Learning strategy.

This varied role would particularly suit candidates who would relish the opportunity to use their established skills of Microsoft Excel, Microsoft PowerPoint and Microsoft Power BI and enjoy the challenge of creating actionable insights that you can be proud of.

If you live and breathe data, systems administration and working in a fast-paced environment, this opportunity is for you!

Systems Administration (40%)

• You might be overseeing the day-to-day operation and maintenance of our Learning and Performance Systems.
• You might be adding new users into the system.
• You might be managing requests for edits and additions from the business.
• You might be sending out programme progress emails or nudge emails.
• You might be reviewing and updating curriculums, courses, or sessions.
• You might be chasing colleagues to complete learning evaluations.

Reporting & Insights (approx. 40%)

• You might be updating, creating better ways, and generating reports that feed into PowerBI.
• You might be collecting, analysing, and interpreting data from the learning systems to identify trends, gaps, and opportunities for improvement.
• You might be developing reports and dashboards to provide insights into learning program effectiveness.
• You might be making data-driven recommendations for optimizing learning experiences.
• You might be producing reports for the Learning Partners to consult within their business groups.

Coordination (10%)

• You might be planning and supporting learning and development events, workshops, and seminars.
• You might be coordinating logistics, including scheduling, venues, materials, and speakers.
• You might be evaluating the success of events and making improvements based on feedback.
• You might be reviewing and updating our current systems learning content and materials.

Delivery (10%)

• You might be providing technical support to users, troubleshooting issues, and offering advice.
• You might be delivering training or supporting our colleague\'s onboarding or early careers process.

Qualifications

Required Knowledge

In addition to our Guiding Principles which define how to work within our culture, this role requires the following critical skills:

• Must be willing to learn and develop.
• Must have proven ability to and influence without authority.
• Must have a growth mindset with a proactive nature where you are constantly looking to improve what and how we do things.
• Must have a strong collaborative mindset to work as part of a team.
• Must have a strong analytical mindset.
• Must have an impeccable attention to detail, in particular numbers.

Required Experience and Skills

• Relevant Degree and/or equivalent experience in a Data, Insights & Analysis-driven role
• Strong experience using spreadsheets (e.g: MS Excel) including complex data sets
• Experience working with Data Analytics/Reporting Systems (e.g: MS Power BI, Tableau)
• Experience working with a Learning Management System (LMS) (e.g: Absorb, Docebo, SuccessFactors, etc.)
• Experience working with Corporate HRIS systems (e.g: SAP, Oracle, Workday etc.)
• Experience working with LinkedIn Learning

Desired Experience

• Previous experience or exposure working with Learning & Performance/Development teams and/or activities
• Experience within a large global high-matrix organisation

Additional Information

Employee experience is very important to us at Informa. On top of joining a supportive, diverse and ambitious team that welcomes all types of candidates. We are also flexible with different working patterns and prioritize promotions internally.

Our benefits include:

• Tailored development opportunities and on-demand access to thousands of courses on LinkedIn
• Balance time in the office with time working remotely, feeling fully supported wherever you are
• 25 days annual leave, 4 days for volunteering and a day off for your birthday!
• The chance to work from (almost!) anywhere across the globe, four weeks a year
• Competitive and rewarding benefits, tailored to each of our regions
• Work with high quality specialist products
• Bright and friendly staff who are all \xe2\x80\x9cexpert\'s experts\xe2\x80\x9d and additional training and development for helping you achieve your career aspiration
• The chance to become an Informa shareholder, with extra rewards just for colleagues
• Regular social events and networking opportunities

We know that sometimes the \'perfect candidate\' doesn\'t exist, and that people can be put off applying for a job if they don\'t fit all the requirements. If you\'re excited about working for us and have most of the skills or experience we\'re looking for, please go ahead and apply. You could be just what we need! We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, Informa is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, colour, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, citizenship, or other protected characteristics under local law.

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