Job Description

Learning & Development Advisor

Contract Type - Permanent 39 hours per week


Employment Type - Full Time Clermont Hotel Group offers a rich and diverse portfolio for a range of guest needs, and helps its employees forge lasting and successful careers in hospitality. An experienced hospitality company, we offer a warm, guest-centred experience - but we are, at our heart, a people-company and strive to connect personally with our guests, partners, investors, and colleagues to create an extraordinary experience for all. Clermont Hotel Group encompasses unique brands, offering something different for everyone, across our 17 hotels and 5,000+ bedrooms, not to mention our 120+ meeting and event spaces across the capital.

The Role

A true support role, you will support the L&D team in three main areas: The Academy

• Day-to-day management of The Academy, including course scheduling, coordinating facilitators, managing stock and maintaining the venue
• Supporting Line Managers to ensure that all new employees receive structured onboarding via The Academy within the required timeframes
• Delivery of brand workshops including Company & Brand Induction
• Working with internal stakeholders to create example \'career stories\' that bring career pathways to life
• Creation of internal resources including guides, \'how to\' videos and documents related to key topics, processes and systems

Flow (Learning Management System)

• Maintaining the LMS, ensuring information is up to date, easy to access and fit for purpose
• Monitor Flow compliance scores and work with internal stakeholders to ensure that all mandatory eLearning is completed
• Maintain online training calendar in line with the annual training plan
• Ensure training attendance is recorded including uploading of external certificates
• Support with creating online content and curating learning collections
• Liaise with Function Heads to coordinate external training (e.g. Health and Safety) and ensure that courses are available to book via the online calendar

Administration

• Provide efficient, effective and customer focussed service which supports all aspects of training, learning and development
• Manage the Academy inbox, answering questions and resolving queries quickly
• Provide accurate and timely reports as and when required.
• Perform general admin tasks for the L&D team (such as processing of invoic Advert Reference: 3578294