Job Description

Who are Diligenta?

Diligenta\'s vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do and our aim is to transform our clients\' operations. A business that has been described as \'home\' by existing employees, we drive a culture that is founded on positive change and development.

The Opportunity:

An exciting opportunity has come available for a Learning Consultant to join the Training Hub within the Colleague Experience Team at Diligenta. You will play a key part in the training and development for employees in the Customer Operations department.

As a Learning Consultant, you will be responsible for ensuring employees are up to date with the latest regulatory, process changes and policy updates, by providing face to face and virtual training.

If you are an enthusiastic and creative person with a passion for learning and development &, looking to work in an award-winning team that offers a fantastic working culture and excellent progression routes, please apply today!

You\'ll be:

• Providing learning and development consultancy which supports the Customer Operations strategy and performance
• Constantly identifying opportunities to improve our training.
• Managing & delivering your own learning events in response to demand from the operation, ensuring transfer of knowledge and clear steps to achieve competency
• Developing and maintaining a comprehensive awareness of our products, processes and compliance standards, in order to support the development of our people
• Consulting with a variety of stakeholders & subject matter experts to shape the development and validation of learning solutions, which are focused on delivering performance and customer operations standard targets
• Building strong relationships with key stakeholders across the business to enable a collaborative approach to agree and collectively shape training needs across the operation
• Developing clear success criteria and evaluate all programmes to ensure solutions are fit for purpose and add value

You should apply if you have/are:

• Experience in all aspects of the L&D life cycle with a proven track record in compiling

learning needs analysis, curating, creating and delivery of appropriate solutions as this is a
core focus of the role * Good knowledge and experience of applying a variety of training approaches and techniques

• Comfortable delivering hybrid and using a variety of digital tools to enhance a hybrid virtual/classroom learning experience
• Driven by an appetite to create and deliver engaging learning solutions which provide a great experience for colleagues and customers
• Focused on delivering outcomes and effectively demonstrating return of investment
• Consultative in your approach with strong collaboration with ability to partner with Stakeholders across our function and identifying their varying needs and priorities
• Honest, transparent and focused on doing the right thing for your colleagues and customers
• A role model for learning, passionate about developing your own skills and knowledge
• Inquisitive and open-minded, seeking out evolving and innovative ways to add value to the organisation

Skills (Desirable):

• A professional qualification (or will work towards) in Learning & Development (CIPD, CII, TAP etc.)
• Financial Services experience
• Good project management skills
• Experience of working in a dynamic team with changing priorities

The Perks

• 25 days annual holiday
• Discretionary annual bonus
• Company pension scheme membership
• Access to our Confidential Helpline is available to be used by you and your family
• Develop your career through a wider global organisation of the TCS family

Sanderson Recruitment