Job Description

About the role

Are you meticulous, organised, and passionate about providing exceptional support in an educational setting? We seek a dedicated Learner Administrator to uphold outstanding standards in learner administration through rigorous attention to detail and proactive auditing.

This role is perfect for someone with previous administration experience who thrives on accuracy and enjoys building positive relationships. You will be central to ensuring smooth administrative processes for our learners, from enrolment and registration to data management and examination facilitation. If you have excellent organisational skills, a keen eye for detail, and enjoy working collaboratively, this could be your opportunity.

Main purpose of the role

Your core responsibility as a Learner Administrator is to maintain exceptional standards in all aspects of learner administration. You will ensure accuracy and compliance through meticulous quality checks, audits, and data management. Working with integrity and enthusiasm, you will support learners and colleagues, contributing to a seamless and positive learning journey.

Key Responsibilities

Conduct rigorous quality checks on learner enrolments and initiate audits as needed. Enrol and manage learners accurately on various learning platforms (e.g., E-assessor, Moodle, Equal). Administer learner registrations and maintain data integrity on internal systems (e.g., Zoho CRM, PICS, ILR). Facilitate learner registrations for examinations with relevant awarding bodies (e.g., NCFE, TQUK, Open Awards). Thoroughly review own and colleagues' work to identify and rectify errors promptly. Generate audit reports and take corrective action on identified mistakes. Update learner attendance records daily using internal processes to ensure timely and accurate data. Verify invoices received from awarding bodies. Collaborate closely with management and colleagues on administrative matters, ensuring effective communication. Address inquiries promptly and professionally via phone or online channels. Ensure data accuracy by cleansing information before system uploads.

Skills and qualifications

Essential

Minimum Level 2 in English and Maths. Previous administration experience. Excellent organisational skills and keen attention to detail. Strong communication and listening skills. Ability to work accurately under pressure. Ability to work on own initiative.

Desirable

ICT Level 2 qualification. Experience working in the education sector.

Benefits

Flexible working arrangements. Attractive bonus scheme. Pension scheme. 25 days annual leave plus Bank Holidays. Additional paid Life Event Day and Volunteering Day available each year. The option to purchase up to 5 extra days of annual leave. One early finish (at 15:30) every month. Health Cash Plan, including access to an EAP (Employee Assistance Programme) and discounts with popular retailers.

Why join us?

This role is vital to the smooth operation of our learner journey, ensuring accuracy and efficiency behind the scenes. You'll be part of a supportive team that provides high-quality educational experiences. If you are organised, detail-oriented, and committed to maintaining high standards in administration, this is a rewarding opportunity to contribute to learner success.

Apply now to join our mission and play a key role in supporting our learners!

Job Types: Full-time, Permanent

Pay: 24,570.00 per year

Benefits:

Additional leave Casual dress Company pension Employee discount Flexitime Health & wellbeing programme Paid volunteer time
Schedule:

Day shift Monday to Friday
Work authorisation:

United Kingdom (required)
Location:

Grimsby DN31 1NX (required)
Work Location: In person

Expected start date: 01/05/2025