Job Description

Lead Welcome Host

28,840 per annum plus tronc and fantastic benefits

40 hours per week across 5 days

Bank holiday, weekend and occasional evening availability required

Take a look at our website

Our Lead Welcome Host

The Lead Host plays a key role in delivering an outstanding visitor experience at The Newt in Somerset. This role supports the front-line hosting team, ensures smooth daily operations, and acts as the first point of contact for guest feedback and on the ground decision making. You'll lead by example, inspire team members, and ensure all guests receive a warm welcome and memorable visit.

?

?What we can offer

A positive workplace environment with opportunities to develop both personally and professionally. Stay in shape with our complimentary use of our gym and wellbeing classes Look after your wellbeing with complimentary access to our Spa and swimming pools and our exclusive benefit of 50% of Spa Treatments. Enjoy shopping in both our shops on estate and online with 30% discount for all our colleagues and free delivery for any online purchases. Discover exclusive perks with our Discounted hotel stays for staff, accompanied by a fantastic 30% discount at our restaurants. Complimentary garden membership for the Newt and our partner gardens including the Eden Project, Kew Gardens and The Lost Gardens of Heligan Complimentary meal whilst on shift, created using fresh produce from our estate by our dedicated staff food chefs We value your hard work and recognise your achievements through our colleague recognition programme "Newt Awards" with the opportunity to achieve a variety of amazing rewards including a complimentary Hotel Stay. Support from our Employee Assistance Programme for both yourself and your family A team that knows how to have fun with regular team engagement activities including monthly Gather and Grow Motivational Speakers and our regular fun squad events, which include activities such as Go-Karting and Wine Tasting, to name but a few. Access your earnings at anytime with Wagestream, with access to nationwide brand discounts Up to 30 days annual leave each year for our full-time team

Key Responsibilities

Daily Operations:

Assist with opening and closing procedures, coordinate staff rotations and breaks, and ensure all guest areas are clean, safe, and operational.

Team Support & Leadership:

Support and motivate a team of hosts; provide on the floor supervision; assist with training new team members.

Guest Interaction:

Deliver excellent customer service; handle guest inquiries, complaints, and feedback professionally and promptly.

Health & Safety:

Monitor visitor areas to ensure compliance with safety protocols and escalate any issues as needed.

Communication:

Serve as a liaison between frontline staff and management; relay operational updates, changes, or issues.

Ticketing & Admissions:

Support ticketing operations, including troubleshooting and customer queries; ensure queues move efficiently.

Events & Tours:

Support the delivery of tours, talks, or special events as needed.

Skills and Experience

Previous experience in a visitor-facing role, ideally in a cultural, leisure, or tourism setting. Strong leadership and communication skills. Passion for delivering exceptional customer service. Confident in handling complaints and problem-solving on the spot. Able to work weekends, holidays, and during peak periods. Calm under pressure and a positive team player.

Who are we - The Newt in Somerset

Nestled within an expanse of rolling fields and steeped in the ancient history of Somerset, our luxury country estate stands as a haven of refined elegance, inviting guests to explore acres of captivating gardens, meandering pathways, and enriching exhibitions - accessible 364 days a year for our members. Our hotel extends a warm welcome, offering a home-away-from-home experience where impeccable service flourishes in an ambiance of unassuming sophistication. Beyond the estate, the Newt's essence remains tangible, with our Ecommerce teams delivering our finest products to homes, while media and membership endeavours keep them informed of our latest developments. Behind the scenes, a tapestry of talented teams - from Housekeeping to HR, Finance to Farming - collaborates harmoniously, crafting an unforgettable journey of growth, development, and innovation, where every contribution creates unparalleled experiences.