Job Description

Overview:

As a User Experience (UX) Lead, you will be responsible for designing and ensuring the user experience of RSSB's digital products, making them usable and accessible for our customers. You will collaborate with cross-functional teams to create intuitive and engaging experiences.



Our digital products include industry tools for safety, health, sustainability, and efficiency on the railway, a website for sharing content with our members, and internal business systems. Emphasis is placed on data insights and engaging ways for users to interact with data.


Responsibilities:
Embed user-centred design principles within the company. Ensure digital solutions meet design and quality requirements and comply with accessibility standards. Align UX goals with business objectives, ensuring clear communication with product management, engineering, and stakeholders. Establish user research, usability testing, and A/B testing processes to inform and validate design decisions. Lead UX activities for strategic, large, or complex products. Conduct user experience analysis, understanding product usage context, and specifying UX, design, and accessibility goals. Create and iterate prototypes and wireframes to visualize user interfaces and user journeys. Utilise and maintain a design system to ensure consistency and efficiency in designing new user interfaces.

Qualifications:

Essential

Relevant qualifications in Human-Computer Interaction, Design, or a related field. Extensive experience in UX design, including wireframing, prototyping, and usability testing. Proficiency in design tools (e.g. Figma). Experience designing engaging data visualizations and ways for users to engage with complex data. Understanding of the software development lifecycle, controls, and governance. Communicates effectively and shares thoughts and ideas through methods appropriate to the audience. Adapts and responds effectively when embracing new opportunities, change and in navigating uncertainty. Actively contributes as part of a team and work towards achieving team goals and outcomes. Takes responsibility and demonstrates accountability in completing tasks and achieving objectives, actively seeking to resolve problems and identify opportunities. Committed to customer service and placing customer satisfaction at the heart of our success to ensure we deliver against our shared goals. Can work collaboratively within an evolving industry, gaining stakeholder confidence through understanding their goals and motivations and demonstrating credibility as an expert. Makes timely, informed decisions taking account of the benefits and constraints involved.

Desirable

Basic knowledge of HTML, CSS, and JavaScript. Experience designing user interfaces for Sitecore, Power Platform, and/or Dynamics.
We are committed to investing in our staff and offer formal and informal learning opportunities for

development

.

We value diversity

and equal opportunities in employment and are committed to creating a workplace which is inclusive to everyone. As a member of the Disability Confident Scheme

, we encourage candidates with disabilities who meet the minimum criteria, to apply for our jobs. If you have applied under the Disability Confident Scheme, please let us know in advance by emailing vacancies@RSSB.CO.UK Find out more about Diversity and Inclusion at RSSB: Rail Safety and Standards Board Careers - VERCIDA If you require any

reasonable adjustments with respect to our selection process including information in an alternative format, please contact us at vacancies@rssb.co.uk We understand the importance of

work-life balance and we offer our staff the flexibility to work within our core hours and the option to vary their location between both the office and home. If you are looking for further flexibility, speak to us at interview stage so that we can consider your request. We value our staff and we offer a competitive

benefits package to ensure our staff can achieve their best throughout their journey with us. This includes 30 days annual leave (plus bank holidays); a holiday buy and sell scheme; private medical and dental cover; a season ticket loan and travel subsidy; access to a cycle to work scheme; volunteer leave; a performance related bonus and pension.