Job Description

Position: Area Manager

Location: Area manager across Hertfordshire

Type: Full-time

About Us:

Super Star Sport is a dynamic and positive force dedicated to inspiring children to lead active and healthy lives through engaging sports programs. As an Area Manager, you will play a crucial role in overseeing sports coaches, building client relationships, ensuring quality control, and enhancing the overall delivery of our programs in your designated area.

Key Responsibilities:

1. Team Leadership:

Lead, inspire, and manage a team of sports coaches within the assigned area. Create a positive team culture, encouraging collaboration and continuous improvement.
2. Client Relationships:

Build and maintain strong relationships with clients, understanding their needs and ensuring the delivery of high-quality sports programs. Act as the primary point of contact for clients within the area, addressing requests, feedback, and complaints promptly.
3. Coach Assessment and Training:

Assess the performance of sports coaches regularly, providing constructive feedback and identifying areas for improvement. Develop and implement training programs to enhance coaching skills and maintain consistent quality.
4. Quality Control and Program Oversight:

Implement and uphold quality control measures to ensure the consistent delivery of high-quality sports programs. Conduct regular program assessments to identify areas for improvement.
5. Equipment Oversight:

Oversee and organize equipment for sports coaches within the area, ensuring they have the necessary tools for program delivery. Collaborate with the Operations Manager to maintain an inventory of equipment.
6. Client Requests and Complaints:

Address client requests and complaints in a timely and effective manner, working to resolve issues and enhance client satisfaction.
7. Attendance and Lateness Tracking:

Track coach attendance and lateness within the area, addressing issues promptly and maintaining accurate records.
8. Client CRM System Management:

Oversee the client CRM system, ensuring accurate and up-to-date information. Utilize the CRM system for client communication and reporting.
9. Communication Liaison:

Serve as a communication liaison between coaches, clients, and higher management. Facilitate regular communication channels to ensure a cohesive approach within the area.
10. Performance Metrics Reporting:

Track and report performance metrics for the assigned area, providing insights for continuous improvement.
11. Schedule Planning:

Develop schedules for sports coaches within the area, ensuring optimal program delivery. Submit schedules to the Operations Manager for approval before implementation.
12. Network Collaboration:

Collaborate with other Area Managers and the Operations Manager to ensure consistency and alignment with overall company objectives. Share best practices and contribute to the overall success of the network.
13. Training and Development Initiatives:

Collaborate with the Training and Development Manager to implement training initiatives for coaches within the area. Participate in knowledge-sharing sessions and contribute to the professional growth of the team.
Qualifications:

Proven experience in sports coaching and management, preferably in a supervisory or managerial role. Strong leadership and team management skills. Excellent interpersonal and communication skills. Passion for promoting a positive and healthy lifestyle for children. Ability to assess coach performance and provide constructive feedback. Proficient in using CRM systems and tracking tools.
Reporting Structure:

This position reports directly to the Operations Manager.

Job Type: Full-time

Pay: 21,000.00-24,500.00 per year

Benefits:

Casual dress Company pension Employee discount Health & wellbeing programme On-site parking Sick pay
Schedule:

Monday to Friday Overtime
Experience:

Managing: 1 year (preferred) Sports coaching: 3 years (required)
Licence/Certification:

Driving Licence (required)
Work authorisation:

United Kingdom (required)
Willingness to travel:

75% (required)
Work Location: In person