Job Description

Shape Our ServiceNow Future at a World-Leading Institution

At the University of Manchester, history and innovation go hand in hand. As pioneers in modern computing and champions of breakthrough research, we pride ourselves on a rich heritage that fuels our quest for excellence. We're on a transformative digital journey, reimagining our IT services to better empower staff, students, and researchers. Now is your chance to be part of this exciting evolution.

A Significant Role in Digital Transformation

As our Senior ServiceNow Developer, you will lead the charge in designing and developing our enterprise ServiceNow platform - from the ground up. You'll have a vital role in shaping our approach across ITSM, CSM, HRSD, and more, ensuring our solutions not only support but enhance the everyday experiences of our community. This is more than a technical role; it's an opportunity to influence the platform architecture and drive strategic innovation that aligns with our vision for the future.


Imagine joining us at a pivotal moment of expansion. With enhanced automation and integrated processes, your work will be visible across the University, offering outstanding opportunities for career progression and professional development.

What You Will Do

Lead Development: Design, develop, and deliver innovative ServiceNow solutions based on robust technical specifications and best practices. Drive CMDB Excellence: Champion the Common Service Data Model (CSDM) and architect our CMDB to guide us through continual maturity and evolution. Set the Standard: Establish development standards and maintain clear, comprehensive documentation, ensuring the highest quality across the platform. Mentor & Inspire: Share your expertise and mentor team members, uplifting technical excellence throughout our ServiceNow practice. Module Specialisation: Develop deep expertise in key modules (such as ITSM, CSM, or HRSD) and support the overall growth of our platform with targeted training and guidance.

What We Look For

Proven experience in developing and supporting ServiceNow platforms, with a focus on ITSM and CMDB architecture. A solid technical background in ServiceNow developmentenhancing functionality through custom forms, workflows, and business rules. The ability to collaborate effectively across teams and engage with diverse stakeholders to deliver innovative solutions. A passion for mentoring others and driving continuous improvement through knowledge sharing and best practices. Strong problem-solving skills and adaptability in a fast-evolving digital environment. Experience with Agile methodologies is beneficial, as is any relevant ServiceNow certification.

Our Vibrant Community

At the University of Manchester, you'll find a collaborative and inclusive environment where every idea is valued and every contribution counts. Our culture celebrates diversity, encourages innovation, and supports your personal and professional development. Here, you will work alongside passionate technology professionals, learning and growing together as we shape the future of digital services.

The Benefits

We offer a comprehensive benefits package designed to support your well-being and professional growth:

Generous annual leave plus Christmas/New Year closure An excellent pension scheme A wellbeing programme including access to counselling services Extensive learning and development opportunities Flexible and blended working arrangements Season ticket loans and a Cycle to Work scheme On-site nursery facilities Staff recognition programmes and discounts

Make Your Mark

This is your opportunity to lead a critical element of digital transformation at one of the UK's leading universities. As a Senior ServiceNow Developer, your innovations will directly enhance the experiences of thousands, while you build a rewarding, high-visibility career in a rapidly evolving technology environment.


The University of Manchester is committed to equality, diversity, and inclusion. We welcome applications from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, or transgender status. All appointments are made solely on merit.


Join us and help shape the future of digital services at the University of Manchester!e


Hybrid working arrangements may be considered.

Please note that we are unable to respond to enquiries, accept CVs or applications from Recruitment Agencies.

Any CV's submitted by a recruitment agency will be considered a gift.

Enquiries about the vacancy, shortlisting and interviews:

Name: Jennifer Scibilia


Email: jennifer.scibilia@manchester.ac.uk

General enquiries:

Email: People.recruitment@manchester.ac.uk

Technical support:

https://jobseekersupport.jobtrain.co.uk/support/home

This vacancy will close for applications at midnight on the closing date.

Please see the link below for the Further Particulars document which contains the person specification criteria.