Job Description

Job Title: Lead Service Engineer Salary: \xc2\xa378,634 - \xc2\xa392,510 Location: Stockport Hours: (Full time / Part Time) Working Pattern: Hybrid, 40% (or two days) in office.

About us

We\'re on an exciting journey to transform our Group and the way we\'re shaping finance for good. We\'re focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone. Including you.

About this opportunity

Our vision is to remain as the UK\'s market leader in Motor Finance, continually evolving to provide an outstanding multi-channel experience for all our customers now and in the future.

Leading the Service team to support the Transport systems and services in the resolution of service related and management issues, ensuring appropriate technical prioritisation.

Lead the overall release schedule, maintaining a horizon view of any disruption and reacting accordingly. Oversee the completion of all readiness activities for implementing multi-platform changes into the digital and non-digital channels, ensuring a clear schedule of events is agreed and all governance requirements are met.

This is a senior leadership level role and will blend both technical expertise with great passion for coaching and developing people including advocation for team wellbeing. Accountability for defining policy and standards specific to role, ensuring compliance in line with appropriate risk and budget management.

What you\'ll do

?Lead a significant portion of the organisation\'s risk management and/ or control process.

Develop and/ or deliver budget plans for own area with guidance from senior colleagues.

Take ownership for implementing formal development frameworks for a substantial department.

Identify shortcomings and implement appropriate improvements to existing platform practices.

Provide input into the development of IT Security policies, develop underlying procedures and monitor your implementation.

Manage the development and/ or operation of knowledge management systems

Set longer term objectives and take ownership for implementing and coordinating performance management systems for a substantial department within the organisation.

What you\'ll need

Great interpersonal and communication skills with the ability to articulate technical information, up to and including senior stakeholders.

An ability to build close working relationships with stakeholders and supporting teams.

Knowledge of the Snow Application.

Strong analytical skills with an ability to document and present complex data.

Strong people management and leadership experience.

Experienced in IT Service Management, Service Engineering and Release Management

About working for us

Our focus is to ensure we\'re inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it\'s why we especially welcome applications from under-represented groups.

We\'re disability confident. So, if you\'d like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

A generous pension contribution of up to 15%

An annual bonus award, subject to Group performance

Share schemes including free shares

Benefits you can adapt to your lifestyle, such as discounted shopping

30 days\' holiday, with bank holidays on top

A range of wellbeing initiatives and generous parental leave policies

Ready for a career where you can have a positive impact as you learn, grow and thrive? Apply today and find out more.

Lloyds Banking Group