Job Description

End Date
Monday 05 May 2025
Salary Range
90,440 - 106,400
We support flexible working - click here for more information on flexible working options
Flexible Working Options
Hybrid Working
Summary
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JOB TITLE: Lead Product Owner
SALARY: The salary banding for this role is 90,440 - 106,400
LOCATION: London
HOURS: 35 hours, full time
WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites.
About this opportunity
Consumer Servicing & Engagement (CS&E) Platform delivers a unified digital servicing proposition for personal customers on the device of their choosing, giving the best digital customer experience to increase engagement and options for self-service.
This role is within the Conversational Banking lab within CS&E. It will be focused on progressing our generative AI backlog of opportunities supporting both improvement to customer & colleague experiences and efficiency.
It is at the intersection of delivering great experiences using pioneering technology.
We build deeper and more trusted relationships with our customers and support them to improve their financial lives by offering valuable, engaging and human-like digital banking experiences. We grow customer satisfaction and trust through simple, helpful and personalised experiences that they love.
We provide and guide customers to complete and easy-to-use self-serve offerings where they can do (almost) everything they want within digital. We deepen valued customer relationships, helping them build financial resilience, by understanding what they need and when.
What will I be doing?Responsible for setting teams Objectives & Key Results (OKRs). Drive delivery of the E2E Customer journeys, ensuring feedback is incorporated into the team's work outcomes and how customers are valuing the new features. Prioritise ruthlessly, whilst balancing the needs of customers, wider organisation strategy and risk. Encourages the production of easy to use prototypes and MVPs. Responsible for ensuring all decisions are made within a sound risk framework, maximising the safe delegation of authority and empowerment to individuals in the team in line with Group appetite. Run a product backlog, creating features, epics and user stories that describe and define what we want to achieve in making our research and buying journeys easy for our customers.

Why Lloyds Banking Group
From building a truly sustainable business to creating a place where people love to work, we need colleagues who are up for the challenge of our bold ambitions. Who are excited to push boundaries and make change happen. Together, we can grow with purpose.
What you'll needGreat communicator, dynamic and adaptable with the ability to learn and use new skills. Experience working with AI and generative AI to release value Curiosity about AI technology and the power of harnessing to pioneer transformation to customer experiences and processes Can influence without authority, trusting and empowering the team with responsibility and comfortable challenging stakeholders. Inspire the team with energy and passion and a focus on collaboration! Ability to lead and drive the shaping of new initiatives forward. Be data driven and bring evidence-based decision-making to explain 'why'. Intellectually curious, loves learning new skills & capabilities and role models the learning culture. Experience in applying agile methodologies to optimise innovation development and delivery. Significant experience with agile development methods & tooling e.g. Scrum, Kanban, Jira & Confluence, and experience of leading & working as part of an agile team.

It would also be great if you had some of the following knowledge and experience:Able to create a product vision and define work to be done. Experience working with cross-functional teams to deliver change, working with engineers, designers and analysts. Strong communication skills and an ability to influence alignment up and down the Group. Experience in balancing conflicting to priorities and able to explain prioritisation decisions for releases. Experience of mentoring or leading others or creating an inclusive team environment that motivates, attracts and retains talent.

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.
We want our people to feel that they belong and can be their best, regardless of background, identity or culture.
We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.
And it's why we especially welcome applications from underrepresented groups.
We're disability confident. So if you'd like reasonable adjustments to be made to our recruitment processes, just let us know
We also offer a wide ranging benefits package, which includes:A generous pension contribution of up to 15% An annual performance related bonus Share schemes including free shares Benefits you can adapt to your lifestyle, such as discounted shopping 30 days' holiday, with bank holidays on top A range of wellbeing initiatives and generous parental leave policies

Want to do amazing work, that's interesting and makes a difference to millions of people? Join our journey.
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.