Job Description

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you\xe2\x80\x99ve got deep experience in commercial real estate, skilled trades, and technology, or you\xe2\x80\x99re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

We are looking for an Lead Move-Add-Change (MAC) Manager - for our Integrated Facilities Management business line.

About JLL

We\xe2\x80\x99re JLL. We\xe2\x80\x99re a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate.

If you\xe2\x80\x99re looking to step up your career, JLL is the perfect professional home. At JLL, you\xe2\x80\x99ll have a chance to innovate with the world\xe2\x80\x99s leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You\xe2\x80\x99ll also make long-lasting professional connections through sharing different perspectives, and you\xe2\x80\x99ll be inspired by the best. We\xe2\x80\x99re focused on opportunity and want to help you make the most of yours. Achieve your ambitions \xe2\x80\x93 join us at JLL!

Role Purpose

It will be the responsibility of the Senior Move-Add-Change (MAC) Manager to deliver own MAC project works as well as lead a team of MAC Managers, Planners, Administrators and MAC related Small works operatives to deliver to the client\xe2\x80\x99s requirements.

The post holder must be able to communicate at all levels and have experience in people management and the ability to drive productivity within own team and vendors.

The post holder will be responsible for ensure all costs are planned, agreed and budgets met for the delivery of services requested by the customer.

Reporting will be a large part of the role with monthly/quarterly/annual reports providing the client with a full overview of finances, schedules, planning, benchmarking, go forward strategies for improvement.

The role is based in London but will have some travel.

MAJOR RESPONSIBILITIES

Roles and Responsibilities:

• Manage all Move-Add-Change (MAC) activities on account
• Proactively manage project-related issues
• Ensure JLL best practices and policies are being followed
• Ensure Service Playbook is in place, updated and operated too
• Receive and process client move requests within the team
• Provide a single point of contact for all move management activities
• Facilitate a project kick-off meeting with internal staff and key stakeholders to ensure responsibilities are communicated and understood by all concerned
• Delegates/Participates in Strategic Planning meetings, Customer Planning and other key stakeholders
• Establish move project goals and objectives, making changes where necessary to ensure desired project results
• Develop and implement move project plan and budget through collaboration with the facility manager, project manager and Small Works manager; as required
• Prepare/update project status reports, process purchase orders and invoices, update tracking reports and maintain files for due diligence and financials.
• Demonstrate a proactive focus on meeting client and project requirements in a timely and cost effective manner
• Prepare various RFP\xe2\x80\x99s needed for vendor and contractor services for the complete project.
• Incorporation of \xe2\x80\x9cbest practices\xe2\x80\x9d into move projects
• Initiate and manage meetings to review move schedules with move vendors and key stakeholders
• Identify and address areas of concern regarding potential liabilities and risk
• Ensure move processes are managed in accordance with the client\xe2\x80\x99s and Jones Lang LaSalle\xe2\x80\x99s policies and procedures
• Procure and manage move labor
• Manage supporting suppliers (technology, telephony, furniture, etc.)
• Evaluate vendors to ensure compliance with the standards of performance
• Manage and perform data input into the CAFM system to maintain occupancy information
• Develop and deliver required project specific reporting
• Comply with all Jones Lang LaSalle policies and procedures, including but not limited to time & expenses, ethics and business practice.
• Manage move management staff
• Provide career guidance and development for employees
• Work order and small project management, including but not limited to furniture reconfigurations and space enhancements
• Coordination with various service providers (IT, VTS, Construction and Associate Relocations and Furniture Installation contractor) to determine the appropriate date(s) for implementation and communicating those dates (via E-mail, project schedule, WCR System notification, etc.);
• If necessary, determine the pricing for any non-baseline work requested (i.e. construction-related needs, furniture reconfigurations, people relocations that exceed baseline parameters, etc.);
• Plan, schedule and implement relocations, providing the main client contact with scheduled dates, move instructions, and move orientations for large groups as required.
• Provide move signage, general move directions, and be present on campus or at the move site, available to answer questions and resolve post-move issues.

Sound like you? To apply you need to be able to demonstrate the following skills and experience:

CANDIDATE SPECIFICATION: KEY SELECTION CRITERIA

Ideal Experience

• Minimum 3 years as Move Manager or related experience.
• Background in project management, construction management, architecture or project strategy planning is desirable
• 4-6 years of facility, project or construction related experience in a Corporate Real Estate environment

Critical Competencies for Success * Proficient in FM Systems move management module and/or facilities management system

• Strong Microsoft Excel skills
• Strong Microsoft Projects skills
• Ability to utilize the Microsoft Office suite of technologies
• Has successfully managed moves +1,000 employees
• Background in project management, construction management, architecture or project strategy planning is desirable
• Organizational skills with the ability to identify and manage priorities
• Excellent written and verbal communication skills
• Flexibility with work hours and travel as needed
• Ability to multi-task and work both in a team and independently
• Strong working knowledge of architectural drawings and furniture and space planning concepts
• Highly organized with strong analytical skills
• Strong interpersonal skills with an ability to interact with executive level external and internal clients
• Ability to manage all aspects of move management projects effectively and efficiently including, but not limited to Budgeting, Scheduling and Change orders
• Previous experience effectively supervising, training, mentoring and evaluating several move managers at various levels within the organization/team
• Capacity to deal with ambiguity and address complex problems

Other Personal Characteristics * Position may work primarily at client site or project location with potential daily client and contractor interaction.

• Face to face and/or remote daily interpersonal interaction is usually required in order to perform the job.
• Travel as needed and may range from 0-4 nights per week.

KEY STAKEHOLDERS

Facilities Management Team

Management / Account Management Staff

Client Key Stakeholders \xe2\x80\x93 Strategic Planning Team

End User Customers

Vendor Staff

REPORTING TO \xe2\x80\x93 Regional Projects Director

What you can expect from us

You\xe2\x80\x99ll join an entrepreneurial, inclusive culture. One where we succeed together \xe2\x80\x93 across the desk and around the globe. Where like-minded people work naturally together to achieve great things.

Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay.

Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLL can take you...

Apply today at jll.com/careers.

#LI-JB11

Location:

On-site \xe2\x80\x93London, GBR

If this job description resonates with you, we encourage you to apply, even if you don\xe2\x80\x99t meet all the requirements. We\xe2\x80\x99re interested in getting to know you and what you bring to the table!

About JLL \xe2\x80\x93

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 company with annual revenue of $20.9 billion and operations in over 80 countries around the world, our more than 103,000 employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAY. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit .

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL\xe2\x80\x99s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our .

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy .

Jones Lang LaSalle (\xe2\x80\x9cJLL\xe2\x80\x9d) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process \xe2\x80\x93 including the online application and/or overall selection process \xe2\x80\x93 you may contact us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page
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Jones Lang LaSalle