Job Description

Job description

Under the Digital First strategy, Wealth & Personal Banking UK is moving from a data-rich to data-driven organisation; the Data and Analytics department are central to this transformation. The department delivers data analytics, machine learning (ML) and management information which are used to measure, automate and improve the performance of the business.

The department is at the centre of customer intelligence and marketing; using ML to communicate the right message, to the right customer, at the right time, alongside driving revenue generating initiatives such as; pricing analytics, channel improvement and campaign effectiveness to name a few.

The role sits within the Lending analytics & CRM team within UK Data Analytics & CRM, supporting HSBC UK (HSBC, first direct and M&S Bank)

Data Analytics covers a range of activities in the preparation, discovery and usage of data. Activities and key responsibilities will include:

• Consulting with stakeholders to understand and translate business needs into data products for reporting, visualization, analytics and machine learning, finding quantitative solutions to business problems and articulate the results clearly to all stakeholders.Defining, building and maintaining data products such as tables, views and segments, along with corresponding metadata and code base.
• Collaborating with global teams on the development of global data products and metadata standards and carrying out mathematical and statistical tests on large and complex data sets for stress testing and modelling. Developing, deploying and maintaining models which can predict, forecast and simulate scenarios with different variables.
• Completing analysis on the following areas: consumer behaviour, segmentation, marketing and pricing, and delivering insight and proactively identifying opportunities to drive growth. Supporting with regulatory programmes, and ensuring highest levels of data accuracy and integrity, working to data usage and protection guidelines.
• Supporting growth in the business through the delivery of Wealth & Personal Banking initiatives, delivering analytics to enable the design and roll-out of new lending products, enhancing existing product features and managing the exposure of our existing customers.
• Leading complex analytical projects to completion with minimal guidance, and, formulating and clearly communicating conclusions and proposals giving consideration to the risk, reward and customer impact, collaborating with teams to make decisions.

Requirements

Experience required:

• Previous experience in a relevant role, e.g. Risk Analytics or an Analytics based role, with experience of secured or unsecured products; with experience working in large and complex organizations with an analytics focus, Financial services firms preferred but not essential
• Excellent attention to detail and a track record of analytical capabilities using relevant software packages (i.e. SAS/SQL/VBA/Python) to analyse large amounts of data, draw conclusions and drive actions
• Extensive experience of data technologies, including relational, dimensional, NoSQL data platforms plus metadata and data transformation tools, and experience of traditional warehouse technologies (Teradata) and analytics platforms (SAS)
• Expertise in data visualization tools and techniques \xe2\x80\x93 previous experience with Qliksense, Tableau, Google Data Studio or similar
• Good working knowledge of analytics tools\xe2\x80\x93 Python/R/SAS/SPSS/STATA, BigQuery, Google Cloud
• An understanding of consumer lending products, profitability and credit risk and proven ability to drive rapid insights from available data to drive business forward. Proven experience in ability to convert data into insight and proactively draw out business opportunities
• Experience of successful project management, working across a range of teams to deliver with a knowledge of FCA regulations and experience of their application in a consumer lending environment. Experience working in agile environments and use of appropriate tools (JIRA, Confluence).

HSBC is committed to being an inclusive employer and providing an inclusive and accessible recruitment process for all. We will provide reasonable adjustments to remove any disadvantage to you being considered for this role. We are proud members of the Disability Confident Scheme, and will offer an interview to disabled candidates who meet the minimum criteria for the role. If you would like to receive any information in a different way or would like us to do anything differently to help you apply for our roles, please contact our Recruitment Helpdesk:
Email: hsbc.recruitment@hsbc.com
Telephone: +44 2078328500.

Within the workplace you will have access to various employee resource groups which aim to promote and achieve a healthy work / life balance and support our diversity ambitions. HSBC has processes in place to avoid nepotism. This means we will avoid circumstances in which the appearance or possibility of conflicts of interest may exist within the hiring process

HSBC