Job Description

Orona UK

Orona is a leading European business group in sustainable vertical transportation. As a global operator with almost 60 years\' experience, it delivers value for customers through its platform of products and services covering the design, manufacture, installation, maintenance, modernization, refurbishment and replacement of lifts and escalators in all market segments.

Its vertical transportation solutions encompass innovative, pragmatic and state-of-the-art technologies; giving the highest level of safety, and optimises traffic management, available space, and travel comfort.

Our cooperative business model is committed to people. Its team is composed of 5,700 employees, operating in 12 European countries, supplying complete lifts, escalators, and components to more than 100 countries throughout the world.

Orona in the UK provides a national installation and service coverage from its regional offices. Nearly 300 full time employees make up the UK team, providing a wealth of skill, knowledge and local market experience.

1 out of every 10 new lifts in Europe is an Orona lift

100 countries have Orona products installed

300,000 lifts worldwide with Orona technology

25,000,000 We bring more than 25 million people every day to their destination

Number 1 in production capacity in Europe for complete lifts

1st company in the sector worldwide certified in Ecodesign - ISO 14006.

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Job description

ORONA\'s activities are focused on the design, manufacture, installation, maintenance, and modernization of lifts, escalators, moving ramps and walkways. Operating in 100 countries , we have 250,000 lifts worldwide using our technology. With 2 manufacturing plants Orona is Number 1 in Europe in terms of complete lift production capacity.

We are looking for a Key Accounts Administrator to join Orona\'s Sheffield Head Office . Working with several national customers you will ensure that all customer issues are dealt with in a timely manner, liaising with the regional Service and Account Managers to ensure that their local teams deliver an excellent service to all key account customers.

You will be responsible for:

• Day-to-day management of your own customers, ensuring a high level of customer service is delivered at all times
• Acting as first point of contact for customer enquiries and liaise with relevant teams/individuals within the company to facilitate timely responses and actions

• Maintaining data in the service management and client reporting management systems ensuring that they are kept up to date and accurate.
• Understanding contracts to ensure that contract specifications are adhered to.
• Priorities your time to manage customer expectations and support any customer specific requirements in administering operational paperwork and providing customer and internal reports as required.
• You may also be involved in providing estimates, issuing quotations and following up on orders for repairs work.

• Producing periodic KPI and performance reports, for both internal and external publication

You will be an organised and experienced administrator with a proven track record in offering excellent customer service via both the telephone and email. Working on your own initiative, with a high level of tenacity, you will have experience of working in a similar role in a fast paced, challenging role and will be proactive in your approach. The ideal candidate will have strong Microsoft Excel skills and a good grasp of Microsoft Office packages generally.

We strive to be a great place to work and to offer a wide range of experiences and opportunities that will help you to achieve your career and personal goals. Benefits include:

Orona