Job Description

Company Description
At Frasers Group we\xe2\x80\x99re rethinking retail. Through digital innovation and unique store experiences, we\xe2\x80\x99re serving our consumers with the world\xe2\x80\x99s best sports, premium and luxury brands globally. As a leader in the industry, we\xe2\x80\x99re elevating the retail experience for our consumers through our collection of established brands, including Sports Direct, FLANNELS, USC, Frasers, and GAME. IT at Frasers Group is delivered by the in-house team who are passionate about what they do and are not dependent on outsourced organisations to deliver the core systems. We present an ideal opportunity for someone who is passionate about technology and wants to deliver the absolute best that they can and keep innovation at the forefront. There is a wealth of opportunity for training as well as on the job learning. We have a \xc2\xa35,000 per head annual training budget within IT, as well as bonus schemes including our Frasers Champion where 8 peer nominated winners earn double their monthly salary for their outstanding performance.


Frasers Group prides itself on the use of cutting edge and innovative IT solutions, helping drive the business forward and continuously looking at the benefits new technology can provide. With our ongoing Expansion and Elevation Strategy, we are currently seeking a Network Operations Engineer to join our Network Operations Centre Team. With a converged network connecting our Brands and Operations across 20+ countries, including Branch Locations, Distributions Centers, Cloud and On-Premises Datacenters around the globe. Our growing team of Engineers is looking for the perfect colleague to help with the continuing growth as well as our technology transformation journey. The role involves:

• Providing technical support on a range of Cisco network hardware
• Working with the network team for troubleshooting to isolate and diagnose common network problems
• Handling network alarms and incidents in order to fulfil KPI/SLA commitments
• Provide remote support to Field Engineers working on faults
• An understanding of network management and use of Network Management Platform tools
• Assisting with projects and network designing
• Keeping in touch with new network technology supported by the NOC
• Liaising with Third-Party Suppliers where necessary to resolve faults

This role is based on-site at our Shirebrook HQ 5 days a week

Qualifications
Requirements:

• Clear passion for a career in IT, specifically networks, and looking to grow within the business
• Previous experience working in a team environment and resolving/escalating problems, for example Service Desk. No need to have a particular background in a NOC Role however this would be desirable.
• Excellent communication skills both written and verbal

Desirable:

• Cisco Entry Level Networking Technician (CCENT) or Cisco Certified Networking Associate (CCNA), or any equivalent qualification.
• Experience in Network Infrastructure design
• Technical knowledge of Wireless Technologies and general Wireless principles

Additional Information
An opportunity like this at Frasers is for the fearless. The potential is massive, the experience unrivalled. To be able to make the most of it you need to live and breathe our principles: Think without limits - Think fast, fearlessly, and take the team with you. Own it and back yourself - Own the basics, own your role and own the results. Be relevant - Relevant to our people, our partners and the planet.