Job Description

Basic IT issues solving level 1 incidents

• UK - Waterloo
• Professionals
• Full-time

\xe2\x80\x94 Your Benefits \xe2\x80\x94

Buddy program



Extensive paid training



Internal career development



Medical cash plan



Modern and centrally located office



Onboarding program



Pension scheme



Trusted working hours

Your skills

• Previous experience resolving problems sitting with the user
• Diagnostic & support capabilities using standard Windows-based applications & tools (such as M365, Win10, A.D & SCCM)
• Any Apple OSX, IoS and Mac experience would be desirable but certainly not essential
• Due to the varied nature of the role, it may be subject to enhanced referencing or vetting

Your Tasks

As part of broader, yet highly committed support team, you will work directly onsite to provide dedicated support services for deskside and print. You are fully supported by your Service Delivery Manager, your Team Leader and of course, your colleagues in every aspect of your work with the client. Whilst guided by the various tickets raised during the day, your real efforts come with proactive monitoring of the environment to ensure everything that should work, remains operational. Your approach is proactive, but always addressing each situation & problem sympathetically, pragmatically and principally, with a strong sense of customer service \xe2\x80\x93 leaving each ticket not only resolved, but with a smile on the user\xe2\x80\x99s face \xe2\x80\x93 a job well done. This is a role where you will have direct influence on people\xe2\x80\x99s day-to-day working life. With nothing more frustrating than a computer or a printer not working, you will be very person that makes things happen, working directly with the users in a highly rewarding way.

Be part of us

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile \xe2\x80\x93 we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids\xe2\x80\x99 Family. That\xe2\x80\x99s why Hemmersbach is The Social Purpose IT Company.