Job Description

At Target Healthcare Group, we are pioneers in the pharmaceutical industry, committed to revolutionising healthcare. As the UK's leading manufacturer and supplier of unlicensed medicines and hard-to-source products, we serve retail pharmacies, hospitals, pharmaceutical wholesalers, and homecare markets with unmatched expertise and passion.


With a diverse team of over 500 professionals, including top pharmacists, skilled technicians, and dedicated support staff, we ensure excellence and innovation in everything we do.

Why Top Talent Chooses Us

Impact -

Ensure the safety and efficacy of life-saving medicines.

Innovation -

Work with cutting-edge technology and groundbreaking processes in a rapidly growing environment.

Career Growth -

Enjoy unparalleled opportunities for continuous learning and professional advancement.

Collaborative Excellence -

Be part of a passionate, international team dedicated to making a real difference in healthcare.

Competitive Rewards -

Receive a top-tier salary, comprehensive benefits, and enjoy a balanced work-life environment.


Our

IT department

assist the wider office with technical queries and building systems and platforms require for the successful maintenance and evolution of the business. We are looking to add a Junior IT Support Engineer to this busy team.

As a Junior IT Support Engineer your responsibilities will include, although not limited to:

Provide first-line IT support for end users, support a Microsoft Windows environment, troubleshooting hardware and software issues, including printers, Barco wireless presentation solution, Joan meeting scheduler and other workplace technologies in use at Target Healthcare Group. Take ownership of support requests and incidents from Freshservice and ensure they are resolved and closed in a timely fashion Set up new hardware and software for employees, including system installations, image deployment and configuration. Maintain and manage IT inventory, ensure all assets are properly tracked and maintained across the Group. Document processes and solutions, technical guidelines to help support and share knowledge with team members. Collaborate with the IT team to improve systems, processes, and tools to enhance productivity. Support the development and implementation of IT policies and procedures. Assist with user training on IT systems and tools as needed. Ensure that local businesses requirements are always well understood and met. Develop great & positive professional relationships with stakeholders based on respect, and honest customer service. Share valuable experience in the provision of good technical support in the enterprise Act as a facilitator and show resourcefulness wherever necessary to determine suitable methods and procedures in problem resolutions Use valuable experience, judgement and initiative, working independently when required

To be successful in this role, you should be able to demonstrate:

Hold a degree in Computer Science, Information Technology, or equivalent experience in Information Technology, Computer Science, or related field. Possess at least 1 year IT Experience in site support, Desktop & Systems IT support in the enterprise Experience of End User/Desktop Support: Microsoft Windows, Microsoft Office, Microsoft Modern Desktop, and mobile devices troubleshooting & management Strong desire and commitment to continued learning and personal development. Ability to prioritise support tickets, and research on solutions Experience with Microsoft 365 stack (Exchange Online, SharePoint Online, Intune, Azure AD) Experience with Sophos solutions support or similar product for endpoint threat management Understanding of networking concepts such as TCP/IP, LAN / WAN, DHCP, DNS, Routing, Switching and Firewalls Experience installing and configuring laptops, desktops and printers within the enterprise Possess analytical & logical mind in problem solving Clear understanding of IT policies & the necessity of maintaining standards. Ensure every effort in ensuring that the company's data, tools and information systems are protected Experience of supporting employees, liaise with external support providers in a Hybrid IT environment (On-Prem & Microsoft 365 and Azure)

Benefits of Working with Us:

Joining the Target Healthcare Group means being part of an inspired, enthusiastic team committed to our vision and values. We believe in cultivating a nurturing, dynamic workplace culture.


Other benefits include:


Active Social and charity committee Cycle to Work Scheme Electric Vehicle Scheme Eye Care Vouchers

If you are passionate about quality and aspire to make a significant impact in healthcare, we want you on our team. Join Target Healthcare Group as a Junior IT Support Engineer and become a key player in our mission to transform healthcare.