Job Description

:

Job Type: Permanent

Location and flexible working: Norwich

Once fully skilled, you can expect to work in a hybrid manner with time spent working in the office and at home. We believe that work/life balance offers benefits for customers as well as ensuring that you can balance a successful career with your life outside of work. We will discuss flexibility, what is important to you and balancing this with business requirements during the recruitment process. You can read more about

Flexible working: All of our roles are open to part-time, job-share and other types of flexibility. We will discuss what is important to you and balancing this with business requirements during the recruitment process.

Salary and benefits: \xc2\xa322,500+, 38 days annual leave, excellent pension, 12x salary life assurance, career breaks, income protection, 3x volunteering days and much more

Closing Date: 02/10/2023

We have an incredible opportunity to join us here at Phoenix Group as a Representative to join our Suspense team within the Products & Proposition area.

Who are we?

We want to be the best place that any of our 6,800 colleagues have ever worked.

We\'re the UK\'s largest long-term savings and retirement business. We offer our 12 million customers products across our market-leading brands, including Standard Life, SunLife and ReAssure, with c.\xc2\xa3259 billion of assets under administration. We\'re a FTSE 100 organisation that is tackling key issues such as transitioning our portfolio to net zero by 2050, and we\'re not done yet.

The role

The Suspense business area is a pivotal part of the company and within the team we act with integrity and due diligence to ensure accuracy in every element of our work. As a Junior Data Analyst within Suspense you will have the opportunity to work as part of team to deliver on our goals to reduce suspense and improve customer journeys. As of 1st January 2023 Suspense Account Management has been part of Product & Proposition, which gives a fantastic opportunity to be a part of a new and exciting, closer collaboration within the teams.

What are we looking for?

As a Junior Data Analyst within the Suspense area you will work across a variety of departments and areas to cleanse the data of policies increasing automation capabilities and ensuing accuracy of customer data.

You will need to be comfortable in following processes but also be confident to challenge these where they do not support delivery of good customer outcomes. You will be required to support colleagues within other areas with any queries they have and in doing so, call out any trends you are seeing where we can support those areas with development.

You will need to be a problem solver, working out the best option to get the policy back on track. Regular development is key so we expect you to keep up to date with the product and process knowledge required for the role.

You will report into a Team Leader who will support you with your goals and development but we will expect you to drive your development.

There is a degree of flexibility required in the role to ensure we are meeting customer and business needs, so adaptability to changing circumstances is needed.

Finally, as the role involves reducing suspense you need to have high attention to detail and ability to think analytically.

We want to hire the whole version of you.

We are committed to ensuring that everyone feels accepted and welcome applicants from all backgrounds. If your experience looks different from what we\'ve advertised and you believe that you can bring value to the role, we\'d love to hear from you.

If you require any adjustments to the recruitment process, please let us know so we can help you to be at your best.

Find out more about #LifeAtPhoenix

• Guide for Candidates: thephoenixgroup.pagetiger.com/guideforcandidates
• Find or get answers from our colleagues:

This role is in scope of the transformation of our Reassure business by 2026.

Over the next three years, we\'ll be moving our customers to a new technology platform. This means that over time, some roles will be in scope for redundancy or redeployment across the group. We\'d love for you to join us and gain great experience and we\'ll do all we can to mitigate compulsory redundancies. Given that this project will cover a number of years, we\'re still looking for talented individuals to join us and will continue to keep all colleagues informed of any direct impacts as we move through this process.

#LI-CN1 #LI-HYBRID

Phoenix Group