Job Description

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Your mission

As a Junior Community Support Engineer, you are one of the first points of contact for platform users with questions, problems or praise related to Intigriti's products or services.



As one of the first points of contact for Intigriti community members, you radiate our mission and vision, strive for an excellent Support Operations experience, and are pro-active suggesting potential improvements to help us scale our personal and solution-oriented support services, with our growing community of security researchers.

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What you'll be doing

Answering and troubleshooting support queries by community members. Monitoring all feedback and communication channels. Ensuring swift and efficient case resolution through frequent follow-ups and check-ins. Supporting the documentation process of frequently asked questions and knowledge database resources. Supporting administrative tasks related to payments, sanction lists checks, platform suspensions and user accounts on an ad-hoc basis when required.
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What you'll bring

You have a minimum of 2 years' experience in client- or community- facing support environments. Others describe you as a people-oriented, positive, patient, and friendly person. You possess problem solving skills, and the ability to resolve low-level technical issues that can be solved by reading public or internal documentation or resources. You have an excellent command of the English language and can write in a fluent manner with a professional tone-of-voice that is adapted to the audience. You have the discipline to strictly meet SLA's, anticipate and escalate in the event of potential problems. Experience with community management, customer service or success management is a plus, as well as experience with a ticketing or business chat system.
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What is in it for you?

? Competitive salary

26 days of annual leave and Bank Holidays Top-notch Private Healthcare and Health Cash Plan Hybrid working model Initial home office budget

?? 2-month work abroad policy

? Great training and yearly learning budget

Employer pension scheme

??

Enhanced maternity pay

Social activities and team outings

? Referral bonus

? Employee Assistance Program

Great hardware and access to the best tools to be successful in your role ? Mobile subscription contribution ####

Why join us?

Here are some great benefits of joining our team:

Cybersecurity is a great place to be!

The security industry is fast-paced and continues to grow even during times of economic uncertainty. We provide a

clear career path

and learning budget to help set you up for success. Join a company that's making a real impact. In addition to our

sustainability

goals, we empower ethical hackers from all backgrounds to earn a living. Be yourself! Our

international team

celebrates individuality and places a strong focus on diversity and inclusion. We are the proud winners of the

Deloitte Rising Star award

in 2020 and the

Deloitte Fast 50 award

in 2021. We're backed by top investors who are enabling us to

grow internationally.

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About us

Intigriti is a rapidly expanding global cybersecurity company specializing in

crowdsourced security services

to help organizations protect themselves from cybercrime.



Our industry-leading

bug bounty

platform enables companies to tap into our global community of 100,000 ethical hackers, who use their expertise to find and report vulnerabilities that may otherwise have gone unnoticed.



More than 200 organizations, including Intel, Yahoo, and Red Bull, trust our platform to reduce the risk of cyber-attacks and data breaches. With cybersecurity becoming an increasingly important issue, our complementary

security testing services

have been designed to help companies of all sizes keep their digital assets secure.



Founded in 2016, Intigriti now has a global team of 100+ employees spread across

Belgium

, the

United Kingdom

and the

Netherlands

. And with the backing of our recent Series B Funding, we're planning on taking our growth to the next level.



Are you ready to jump onboard the

rocket ship

?