Job Description

Role Overview:

As a Junior Call Centre Associate, you will play a vital role in supporting our marketing campaigns by handling outbound and inbound calls, engaging with customers, promoting products and services, and ensuring a first-class customer experience.

Key Responsibilities:

Make outbound calls to potential customers to promote and sell products/services. Respond to inbound enquiries and provide knowledgeable answers. Build rapport with customers and maintain a positive, professional manner at all times. Record customer information accurately and update the CRM system. Collaborate with marketing and sales teams to support campaign objectives. Handle customer objections confidently and provide appropriate solutions. Attend regular training sessions to refine product knowledge and communication skills.

What We're Looking For:

Confident communicator with excellent telephone manners. Positive attitude, resilience, and a willingness to learn. Ability to handle objections and turn conversations into opportunities. Strong attention to detail and organisational skills. Comfortable working in a fast-paced, target-driven environment. Previous call centre, sales, or customer service experience is an advantage but not essential.

What We Offer:

Full training and ongoing professional development. Clear career progression pathways. Friendly and supportive team environment. Regular team activities and company events.

How to Apply:

If you are enthusiastic, driven, and ready to launch your career in direct marketing, we would love to hear from you! Submit your CV today.

Job Type: Full-time

Pay: From 30,000.00 per year

Additional pay:

Bonus scheme Performance bonus Yearly bonus
Benefits:

Additional leave Company events Employee mentoring programme Enhanced maternity leave Enhanced paternity leave Free parking On-site parking Sick pay
Schedule:

Day shift Monday to Friday
Work authorisation:

United Kingdom (required)
Location:

England, LS18 5EF (required)
Work Location: In person

Application deadline: 18/05/2025
Expected start date: 19/05/2025