Job Description

Role Overview:

As a Junior Call Centre Associate, you will play a key role in supporting our direct marketing campaigns by contacting customers, providing information, and promoting client products and services over the phone. You'll work as part of a lively team dedicated to delivering exceptional customer experiences and achieving campaign targets.

Key Responsibilities:

Make outbound calls to prospective and existing customers. Present client products and services in an engaging and professional manner. Answer customer enquiries and resolve any concerns effectively. Build strong relationships and maintain a high level of customer satisfaction. Achieve daily and weekly targets related to call volume, quality, and sales. Accurately update and maintain customer information in the system. Work closely with the marketing and sales teams to align messaging and campaigns. Attend team meetings and training sessions to continuously develop skills.

What We're Looking For:

Excellent verbal communication and listening skills. A friendly, positive, and professional phone manner. Confidence in engaging with customers and handling objections. A results-driven and motivated attitude. Ability to multitask and manage time effectively. Previous experience in a call centre, customer service, or sales role is an advantage but not required -- full training is provided.

What We Offer:

Full training and mentoring to develop your skills. Clear career progression pathways into senior roles. A vibrant, supportive team culture. Opportunities to work with well-known national brands.

How to Apply:

Ready to start your career in direct marketing and customer engagement? Send your CV and a brief cover letter today -- we can't wait to hear from you!

Job Type: Full-time

Pay: From 30,000.00 per year

Additional pay:

Bonus scheme Performance bonus Yearly bonus
Benefits:

Additional leave Bereavement leave Company events Employee mentoring programme Enhanced maternity leave Enhanced paternity leave Free parking On-site parking Sabbatical Sick pay
Schedule:

Day shift Monday to Friday
Work authorisation:

United Kingdom (required)
Location:

United Kingdom, LS7 3JB (required)
Work Location: In person

Application deadline: 18/05/2025
Expected start date: 19/05/2025