Job Description

Role Overview:

As a Junior Call Centre Agent, you will be responsible for engaging with customers over the phone, promoting our clients' products and services, and providing exceptional support. Your role will be key to ensuring customer satisfaction and helping drive sales and marketing campaigns.

Key Responsibilities:

Make outbound and receive inbound calls to engage customers and promote services. Build rapport with customers, identifying their needs and offering appropriate solutions. Maintain accurate and detailed records of all customer interactions. Meet or exceed personal and team targets for sales, customer service, and productivity. Support direct marketing campaigns by providing valuable customer feedback. Handle customer queries, complaints, and escalations professionally. Work collaboratively with team members to achieve campaign goals.

Skills and Attributes:

Strong communication and listening skills. A confident, friendly, and persuasive phone manner. Positive attitude with a focus on delivering excellent customer experiences. Ability to thrive in a fast-paced, target-driven environment. Eagerness to learn and grow within the business.

What We Offer:

Comprehensive training and ongoing support. A lively and supportive team environment. Opportunities for career progression and professional development. Regular team-building activities and recognition programmes.
If you're ambitious, customer-focused, and ready to start a rewarding career in direct marketing, apply today!

Job Type: Full-time

Pay: From 30,000.00 per year

Additional pay:

Bonus scheme Performance bonus Yearly bonus
Benefits:

Additional leave Enhanced maternity leave Enhanced paternity leave Free parking On-site parking Sabbatical Sick pay
Schedule:

Day shift Monday to Friday
Work authorisation:

United Kingdom (required)
Location:

United Kingdom, EC1V 2NX (required)
Work Location: In person

Application deadline: 18/05/2025
Expected start date: 19/05/2025