Job Description

Please note:

We are looking for candidates who are able to attend our office in Altrincham at least 2 days a week. Office attendance is not negotiable, so please don't apply if you can't attend the office in Altrincham.

This is a great opportunity for the right person to shine in a law firm which is looking for dynamic growth.

The Claims Guys Legal is an industry-changing cutting-edge law firm which is universally altering the legal landscape for the individual client. Our intention is to build a market leading financial claims law firm committed in its challenge of leading financial institutions to recover compensation on behalf of its clients for mis sold financial claims.

Set-up by the owners and managers of one of the most successful financial claims companies in the UK, we are not your traditional law firm.

We see ourselves as a forward-thinking firm that sets and achieves high standards through our clients and highly experienced workforce. We strive to stand above the rest, with our evolving business model and highly trained dynamic people.

Our innovative style and approach builds our company culture and our vision to promote smart thinking, smart people and smart processes.

The role is based on auditing our high volume of inbound and outbound correspondence to ensure that all relevant information is recorded in our system correctly and reflected accurately on our outbound correspondence to lenders and third parties, such as the Financial Ombudsman Service [FOS].

Responsibilities include:

Review of documentation within our inhouse categorisation and AI training portals and Case Management System and feedback on our internal machine learning and AI processes. Identify lender correspondence trends and track and report changes. Assisting in training our AI application on errors identified to make improvements. Review of documentation within our Quality Assurance process, to ensure all information matches our records before issuing to lenders/FOS. Update the QA process collating feedback from the wider business to make sure fully operational. Support the document categorisation process.
The role is a full-time role,

working 37.5 hours a week

, reporting to the Head of Compliance Relations and work closely with the Head of Insights and other departments.

About You:

Essential

A keen eye for detail with the ability to consistently identify mistakes across thousands of inspections. Working with pace and accuracy in line with set targets, whilst ensuring the privacy and security of information at all times, in accordance with the Solicitors Regulation Authority (SRA). Be able to work independently with minimal supervision. Ability to learn and keep up to date with technical processes. The desire to work as part of a team, and always willing to share knowledge. Excellent verbal and written communication skills. Strong communication and interpersonal skills.
Preferred

Experience in a similar regulated business, such as SRA or FCA regulated. Experience in a quality role and conducting internal quality audits. Degree level education or relevant experience in similar role.

What we offer:

Hybrid - working from home/office Company bonus scheme which will be in place after successful completion of a probation period Career development opportunities 25 days annual leave, plus bank holidays Birthday bonus day off Pension and Employee Assistance program
We will invite you to complete an assessment as part of the selection process.

Job Type: Full-time

Pay: 25,000.00 per year

Additional pay:

Quarterly bonus
Benefits:

Casual dress Company events Company pension
Schedule:

Monday to Friday
Ability to commute/relocate:

Altrincham: reliably commute or plan to relocate before starting work (required)
Work Location: Hybrid remote in Altrincham

Application deadline: 02/05/2025
Reference ID: TCGL07