Job Description

Reference: BC3335

We are currently recruiting for a globally known giant in their industry for a fully remote based role.

They are looking for a competent Customer Service Support person that can speak and write fluently in one of either Italian, German OR Spanish to join them on a flexible and ongoing temporary contract.

The successful candidate will be providing support to global customers who have purchased their equipment and require assistance of a technical nature. No previous technical knowledge is required, full training is given for 2 weeks before you go live.

The role will be 100% remote working, candidates will need to speak and write in English as well as one of the 3 languages listed above as you\xe2\x80\x99ll be dealing with their international clients.

Previous customer support experience is needed to a degree, this can be face to face and in retail/hospitality or in an office based role, what is very important is that you have a positive and friendly character and the ability to learn product knowledge and pick up new systems.

This position will be weekly pay and dependant on experience will be paying \xc2\xa312 to \xc2\xa313 per hour + Holiday pay accrual.

Please note before applying - In order to be able to do this role, you will need your OWN laptop/computer and headset, this is not provided. This role is 100% remote and the requirement is to work 9am to 5pm on a Monday and then flexi-hours are available weekly from Tuesday to Friday.

Key Responsibilities:

• Provide an excellent level of service to customers across your allocated regions.
• Liaise with customers via the phone and email developing effective relationships ensuring excellent customer services.
• Provide support on products to ensure quick and efficient resolution.
• Troubleshoot issues until resolution.
• Escalate issues to a colleague as required.
• Respond to customers via phone, email and helpdesk system/online chat.

Candidate requirements:

• Fluent in one of the following languages: Italian, German or Spanish as you\xe2\x80\x99ll be dealing with international accounts in the language you specialise in.
• You must also be able to speak English fluently as training will be done in English.
• Previous use of Zendesk would be beneficial, but not a requirement, training provided.
• Strong customer service or helpdesk experience again beneficial, but any customer facing experience of use.
• Ability to deal with technical questions and learn new product info.
• Excellent communication skills both written and verbal establishing good working relationships.
• Excellent organisational skills and accuracy to detail.
• Proficient in all Microsoft Office Packages particularly Microsoft Excel.

Looking for the next step in your career? Think Specialist Recruitment.

Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds, Bucks and Greater London area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.

Think Specialist Recruitment