Job Description

Do you champion fashion, fragrance, and beauty? Are you passionate about making sure that customers needs are met? Then look no further! We have an opportunity working within our dynamic outsource contact centre playing a crucial part in maintaining the highest standards of customer service and experience.At Ventrica, we are passionate about delivering exceptional customer experiences. The driving force behind our ability to provide such services are the dedicated individuals which make up our agile team of Customer Service Advisors. Were searching for a highly skilled, experienced professional who can help contribute to our delivery of superior consumer service on behalf of our valued client Puig.As a luxury fashion, fragrance, and beauty company with a portfolio of prestigious brands such as Carolina Herrera, Paco Rabanne, Jean Paul Gaultier, Dries Van Noten, Nina Ricci, Penhaligons, LArtisan Parfumeur, and many more, Puig values outstanding service that matches the quality of their products.What will I do in the role?

• Have a xe2x80x98can do attitude
• The first point of contact for all customer queries
• Brand ambassador for your client
• Provide outstanding customer service across telephone, social media, webchat and email
• Make sure the customer is at the heart of every conversation

What do I need?

• Experience working for a retailer
• Experience working in a luxury background
• Experience within any of the following: Beauty, Cosmetics, Fashion
• A desire and genuine enthusiasm for delivering excellent customer service ensuring an empathetic approach
• Outstanding social service etiquette, with the ability to be versatile in your approach to adapt your style for each customer
• Strong written and verbal communication skills
• Works well within a team
• Confident IT skills
• Flexibility, professionalism, drive, ambition, and willingness to learn
• Great attention to detail and highly organised
• Fluent in Italian
• C2 Level of English required

Education/Studies:(Not essential, but beneficial)

• Graduated from the Fashion Retail Academy
• Communication Fields, such as Marketing/PR/Advertising
• Make-up Artists
• Qualifications in Dermatology or Skincare

Working Hours:

• Full time 40 hours per week
• Between 09:00am - 06:00pm Monday to Friday
• (Hours subject to change during our peak period between October and January)

Location:

• Remote (WFH) or in our Southend-on-Sea office

Contract:

• Fixed term contract - Maternity leave cover, ending in February 2026

Homeworking EligibilityPlease refer to the following links to ensure your laptop/pc has the current supported systems:Windows 10 -
Windows 11 -
macOS -Windows
MUST be a Windows 11 compatible machines, but MUST also be equipped with the following:Windows 10 22H2 or Windows 11 22H2/23H28th Generation (or later) Intel i-Series processor or 3rd Gen (or later) AMD Ryzen processor8GB RAM Minimum15GB+ Free Storage SpaceApple/macOS
MUST be equipped with the following:macOS 12 (Monterey) or later8GB RAM Minimum15GB+ Free Storage SpacePlease note: We do not allow Chromebooks or support Windows devices running in xe2x80x98 .Hardware & Software: Mobile PhoneYou MUST have an Apple or Android smartphone equipped with either iOS 15.0 (or later) or Android 12 (or later). This is required as part of the multi-factor authentication setup to safeguard your Ventrica account.Hardware & Software: Anti-Virus ProtectionWhen using a personal device, we do only support Windows Defender antivirus software for Microsoft devices and X-Protect for MAC OS (built-in the OS).The use of any other antivirus software will not be supported.Minimum Speed Requirements:Ping ms Maximum 20msDOWNLOAD Mbps Minimum 20 MBpsUPLOAD Mbps Minimum 5MbpsWho are Ventrica?Ventrica is a forward-thinking, fast-growth customer management business that provides outsourced customer service for an array of blue-chip brands. In 2022 we were awarded Gold for Most Effective Application of Technology, and Silver for Outsourced Contact Centre of the Year at the prestigious European Contact Centre & Customer Service Awards. We were also awarded Gold for Manager of the Year, and Silver for Head/Director of the Year at the UK National Contact Centre Awards.

Ventrica