Job Description

Reference: BC3685

Do you have the IT and Tech skills of someone working in IT, Helpdesk or as an Engineer? But you want a job that utilizes all of those skills, with the benefit of doing something interesting and hands-on day to day without being 100% tied to your desk and without having to spend any time on the road travelling to sites?

Then this IT Workshop Engineer role could be well worth reading about.

Working in-house for a company in the Maylands are in Hemel Hempstead, you\xe2\x80\x99d be supporting on the configuring of units and equipment that are then shipped out to customer sites which are some of the largest and most recognisable names in the world to be installed and used daily.

This is a fully office based role, you\xe2\x80\x99ll be working on units on-site daily. Monday to Friday, 9am to 5pm, with a 1 hour lunch.

The equipment isn\xe2\x80\x99t light, but you\xe2\x80\x99re also working as part of a team, so when you are taking in equipment and working on it, you will need to be aware that there is some element of manual lifting involved.

The position is also paying up to \xc2\xa328,000 as a starting salary for the right person, with room to grow and develop within the team and company too.

Please note, this role is fully based in Hemel Hempstead currently, but there is a possibility that the office location may be moving within the next year, although will be remaining within the Herts/Beds area.

What to expect day to day?

• Taking responsibility of configuration of solutions for customers
• Manage configuration of equipment to meet installation date target
• Make sure solutions are ready to be dispatched in a timely manner for logistics to receive for onward delivery
• Understand the need for punctuality and commitment to completing the required tasks
• Ensure adherence to all health and safety requirements in the workplace
• Establish a clear channel of formal communications with Deployment team to make sure customer requirements are correct
• Manage a portfolio of client solutions
• Deal with issues as they arise and understand when to escalate
• Ensure quality standards are being maintained
• Be committed to providing the highest level of standards whilst managing multiple client solutions

What do you need?

• Previous experience of QSR / Retail solutions and Break fix
• Capable of lifting heavy units
• Previous experience in the software and deployment of systems using correct and documented procedures
• Experience of working in a customer facing role, servicing multi clients or stakeholders
• Strong customer service ethic and excellent organisation skills
• Experience in coordinating a number of time critical activities alongside daily routine tasks
• Excellent customer service skills, via both written and verbal communications
• Calm under pressure and an ability to reprioritise at short notice

We are currently recruiting for this role and looking to find someone as soon as possible, so please do get in touch with Bobby Collins and Izzy Lane for more info.

Looking for the next step in your career? Think Specialist Recruitment.

Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent and temporary recruitment with areas of expertise including administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing, and IT Helpdesk/IT support.

Think Specialist Recruitment