Job Description

Please apply using the application form on our College website: https://www.hartlepoolfe.ac.uk/college/jobvacancies

Post Title: IT Technician

Reporting To: Head of IT & Learner Resources

Salary: Up to 25,856 per annum

Contract: Permanent

Hours: Full Time, 37 hours per week Holidays: 29 days + bank holidays

The Specific Nature of the Role

To provide first and second line ICT support to management, lecturing and business support staff and to complete planned maintenance tasks to ensure that all ICT equipment is working effectively throughout the College. Excellent verbal and written communication skills are also important, and the post-holder is expected to work effectively both independently and as part of a team and embrace the College's RESPECT values. The post-holder is expected to be an excellent team player and embrace the College's RESPECT values.

Main Duties and Responsibilities

Carry out routine maintenance on ICT and associated equipment.

Repair faulty ICT equipment.

Assist in providing friendly, efficient and responsive Helpdesk support.

Provide IT support to staff, learners and customers of the College.

Assist in supporting Conferencing and third-party events.

Support, maintain and install the College's audio-visual equipment.

Provide support for the College's copier and printing devices.

Install & maintain the College's wired and wireless networking infrastructure.

Provide support for the College's mobile devices.

Support learners and staff on College devices

Support specialist applications including AutoCAD, Adobe etc.

Be willing to provide evening cover when required.

Be willing to undertake training/certification to develop Cyber Security and Network Security knowledge.

Embrace the College's RESPECT values and values associated with new ways of working.

To promote and implement the policies of the corporation to ensure the efficient operation of its business, the welfare and interests of its learners and employees.

To perform such duties consistent with the position as may be, from time to time, assigned by the Principalship.

Job Types: Full-time, Permanent

Pay: Up to 25,856.00 per year

Schedule:

Monday to Friday
Work Location: In person

Application deadline: 12/05/2025
Reference ID: 79