Job Description

You don\xe2\x80\x99t need to go to university to kickstart your career!

Do you want to be earning whilst you are learning and keeping up to date with the latest technology?

By choosing Primary Goal as your training provider not only will you be earning whilst you\'re learning you will also be keeping up to date with the latest technology. At the same time, CompTIA learning content is at the heart of our delivery, we will provide you with the knowledge for your Level 3 Information Communications Technician apprenticeship. By using uCertify practice, learn and labs provided to you as part of your apprenticeship, you\'ll be able to prepare yourselves for the following exams:

• CompTIA A + (Exam 1 and 2)
• CompTIA Cloud Essentials +

We are recruiting on behalf of an Independent Multi-Academy Trust based across schools in London (SE14 5NY, SE14 5SF and SE14 5RD), and gain valuable experience as a Level 3 Information Communications Technician, following the Support Technician pathway. We pride ourselves on the support we give our apprentices, you won\xe2\x80\x99t be left on your own to figure things out, we will support you throughout your apprenticeship journey together with your employer!

About the Business:
The IT Technician apprentice will assist in providing day-to-day support at the schools, whilst supporting other members of the team. The successful candidate will also be responsible for supporting day-to-day IT operations in the absence of the IT technician. They will be responsible for responding to IT support requests in accordance with the helpdesk procedures and priorities. The candidate must ensure they deliver a high-quality service to all users in line with the school\xe2\x80\x99s service level agreements.

You will be a point of contact for anyone who logs a support request. You must be approachable and conduct yourself in a professional manner. Once tickets are logged it is then your responsibility to resolve the issue or escalate to the correct person asap.

The successful candidate will show an interest in IT but does not require any previous experience. They will ideally possess a recognised academic qualification and the drive to progress into a career in IT support.

The technician will cover multiple sites in the trust across schools in London (SE14 5NY, SE14 5SF and SE14 5RD), so must be willing to travel to different sites when required. The schools are within walking distance.

Key Responsibilities

Support

• Log all support requests with relevant information on helpdesk
• Update each open call, once every day, unless it is on hold
• Resolve every call within its SLA
• Find and implement solutions to resolve issues
• Support with administration of IT systems and tools
• Escalate calls that are outside of their ability within an hour
• Inform the IT Manager of potential issues immediately
• Record defective equipment within the helpdesk, on the day it is discovered
• Replace defective equipment with a spare if the defect will take longer than a day to resolve
• Assist with relocation hardware when required
• Update hardware and software inventory
• Ensure all systems, including peripheral equipment, is safe, clean, fully serviceable and complies with relevant Health & Safety regulations whenever installing, carrying out checks and attending calls
• Manage AV/IT services at events and ensure that the services meet the high expectations of the Trust
• Any other IT support requests that may arise

Regular checks

• All IT suites to be checked and signed off once every week, during term time
• Check stock levels in all stores and IT suites once every week, during term time
• All other classrooms to be checked and signed off once every term

System Development

• To assist with the evaluation, testing and installation of new hardware and software, following Trust procedures ensuring the security of hardware
• To create and maintain a documentation system making sure everything is accurate and kept up to date after changes are made
• To assist in the continued review and development of the IT resources with an emphasis on preventative care
• To develop a high level of liaison with administrative, curricular and support staff across the Trust. In order to maintain a clear understanding of their aims and IT needs
• To assist in the development of systems for the on-going work of the Trust, maintaining an awareness of developments in the world of software, hardware and related IT topics
• To participate in the work of the Trust development working groups

The training you\'ll be provided with:

• Comprehensive onboarding
• Level 3 Information Communications Technician apprenticeship standard
• Training for all pathways of your IT career (support technician, network technician, digital communications technician)
• Specialising in a portfolio of evidence for the Support Technician pathway
• Access to uCertify training platform; core learning materials, assessments, and practical hands-on-labs
• e-learning training materials
• Bi-weekly virtual classroom training on the CompTIA vendor qualifications
• Monthly work-based coaches visits and competency checks
• Primary Goal Support desk for technical support

You will also have the opportunity to network with a range of other apprentices on our programme who can share ideas, offer suggestions and support. Our apprentices love being able to help each other!

As one of our apprentices you will also have access to our online portal that will provide you with information and technical guidance, as well as links to the helpdesk to speak to technicians who can give real-time advice and support.

We are looking for someone who:

• A logical approach to problem solving
• Excellent organisational skills
• Good communication skills when dealing with problems with staff and students
• Willingness to travel to other sites
• Ability to work well on your own and as part of a team
• Flexible, hardworking, punctual and reliable
• The ability to quickly transfer skills to new pieces of software and hardware.

Working Week:
TBC

Salary:
\xc2\xa320,000

Desired Qualifications:

• An IT Apprentice is not expected to have undergone any formal training or hold qualifications for this role but some informal learning relevant to the role is desirable.
• Study towards and achieve the Information Communications Technician Apprenticeship standard
• Level 2 Functional Skills English and Maths or equivalent Grade C/4 or above

Expected Duration:

15 months and 4 Months End Point Assessment

Where a Primary Goal apprenticeship can take you:

This is a great opportunity for you to develop skills that will enhance your networking career. On passing your Primary Goal apprenticeship, you will gain professional recognition for the Register of IT Technician (RITTech).

We also offer a progressive step in some cases, onto our higher Cyber and Digital apprenticeship programmes.

Disability Confident: Primary Goal is committed to being a Disability Confident Training Provider, and as such will make reasonable adjustments required for interview. Please discuss any requirements which you may have with the Recruitment Team.

PLEASE NOTE that we will require a copy of your personal CV.

When completing your CV, please consider the job description and the role you are applying for.

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