Job Description

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Role Summary

• Responsibilities: Your responsibilities will include team, resource and line management of the internal IT team, management and delivery of IT projects, managing critical IT suppliers, and more
• Salary: \xc2\xa337,000 to \xc2\xa343,000 per annum, depending on your previous experience
• Benefits: Hybrid working options, generous holiday allowance, flexible working hours, employer pension contributions, comprehensive travel insurance, private medical insurance, critical illness cover, income protection, full funding for external training, interest-free travel loan scheme, discounted gym memberships, and
• Role Type: Full-time or part-time, permanent
• Start date: We are currently recruiting for start dates throughout 2023, including October and November, and you will be asked to state your availability on your application form
• Location: This role is available in our

, as well as our office

About the Role

In recent years, the Technical Operations division has been investing heavily in the company\'s IT infrastructure and building an IT function that is unlike other, traditional IT departments. Due to the ongoing growth of the business and the team, we are now seeking an IT Team Lead who will bridge the gap between our small team of IT Administrators and the Head of Technical Operations. In this role, you will be responsible for team management, development of individuals within the team, managing IT projects and overseeing critical IT suppliers.

Key responsibilities will include:

• Resource management for the internal IT team, which includes ensuring our IT Administrators have a reasonable and motivating workload
• Management of the company IT calendar. This involves ensuring that regular, repeat tasks for the team are completed on time and to the right standard (e.g. penetration tests, disaster recovery simulations, and more)
• Proactively proposing ways to streamline IT management processes and then implementing these
• Delivering and managing a wide range of IT projects, conducting project appraisals and ensuring Change Control forms have been submitted
• Maintaining and ensuring compliance with a company-wide system administration training programme
• Reviewing peer-written IT-related documentation, including user guides and company policies, and ensuring these are high quality
• Line management of the IT team, with a focus on building a roadmap for our team\'s growth and structure, as well as supporting the team to move towards that structure. You will also have the opportunity to support with recruitment efforts for the team
• Supporting the career development and growth of team members, which may include identifying areas where the team could benefit from training, and organising or developing those trainings
• Helping to create and leading the implementation of the company\'s future IT strategy
• Building and maintaining strong relationships with third parties and suppliers, such as our managed service provider (MSP), to ensure the company is receiving the best service possible
• Acting as a conduit between the internal IT team and the wider company for all IT-related communication
• Identifying and managing IT-related expenditure

Our standard working week is 37.5 hours, Monday to Friday, however we can also consider applicants looking for part-time hours of no less than 22.5 hours per week.

Requirements:

About You

The IT Team Lead role will be suited to an individual who is passionate about supporting and developing a strong team of IT Administrators, as well as looking to develop their skills whilst progressing their career in the industry.

Essential requirements for the role are:

• Three to five years of experience in an IT-related role
• At least one year of experience of line management or team management
• Experience of leading IT-related projects, including the ability to maintain knowledge of the progress of, and risks to, all facets of a project throughout the project\'s lifetime
• The ability to get the best of out a team. Experience in supporting, challenging and supervising others which includes delivering clear communication on tasks, project requirements and expectations, as well as inspiring confidence in others
• A \xe2\x80\x9ccan do\xe2\x80\x9d approach, and the initiative, positivity and creativity required to continually improve processes
• A results-driven focus, with a productive drive to getting tasks completed efficiently and effectively
• The ability to juggle multiple tasks as well as managing conflicting and changing demands. For this, the ability to effectively prioritise tasks is vital
• Familiarity with IT policies and processes as well as experience of independently developing and reviewing IT technical writing
• Excellent written and verbal communication. This includes an ability to communicate confidently and professionally to both technical and non-technical audiences
• Experience in building relationships with key stakeholders within the business as well as third parties
• An interest in, and aptitude for, mastering unfamiliar systems and company processes
• Experience with Windows operating systems and Microsoft Office applications

Desired requirements for the role are:

• A degree level or higher qualification (2.1 or above) in a relevant discipline
• Understanding of Microsoft 365, including Azure Active Directory, Exchange Online, Admin Center, Endpoint Manager, Intune, Defender for Endpoint
• Experience with cloud storage solutions
• Experience in administrating IT hardware (procurement, configuration, returns, disposal, etc.) and maintaining an asset database
• Experience in critical IT administration processes

Benefits:

Why Choose a Career in IT with Costello Medical?

We strongly recognise the importance of IT talent and feel we have a unique offering at Costello Medical to allow you to build a long-term career with us.

• Just the fun bits of IT. We outsource technical support and infrastructure administration to our MSP, which allows our team to focus their time on contributing to exciting projects and proactive improvements that optimise IT operations and improve the user experience
• Grow your skills at the cutting edge of IT. We are continuously improving our systems; over the past few years, we have stripped out much of our existing infrastructure and implemented innovative cloud-based solutions. In this role you will gain valuable experience with cutting edge technologies, and you will have the opportunity to implement new technologies of your own
• Users who respect and value you. As our internal IT team does not provide frontline support, employees aren\'t approaching us with problems and complaints so it\'s easy to build positive, trusting and respectful relationships with them.
• A truly varied role. You will have opportunities to work on processes and projects around IT security, information governance, IT infrastructure and much more. As the company grows, our needs are often changing and new opportunities are always available
• Have your say and shape your own career. Given we outsource a lot of our IT, our internal team is relatively small. Your voice matters; you will have a significant influence in team decisions and you will be encouraged to take your career in a direction that challenges you to meet your own goals
• We are invested in our culture. We are committed to our company values which promote a fun, friendly and innovative workplace in which we strive to deliver the highest standards of quality. As a result, we have been listed in

for five consecutive years, and achieved certification in 2022. These values are embraced within the entire company, including the Technical Operations team * Contribute towards something bigger than IT. Our clients are some the industry\'s most successful pharmaceutical and medical technology companies, public sector and charitable organisations. As an organisation, we are committed to improving healthcare and patient outcomes globally. By keeping our systems running and allowing us to serve our clients, you are directly contributing towards improving global health. You will also be supporting a company that believes in corporate social responsibility and you will be able to give back to the local community through funded volunteering and pro bono days

The Recruitment Process

Our recruitment process includes a telephone interview with a member of the Talent Acquisition team. Following this, you will be asked to complete a written assessment and proofreading assessment in your own time. If successful, you will be invited to an interview with senior members of our Technical Operations team. Our standard recruitment process typically lasts three weeks, however, for candidates who can complete the assessment exercises promptly, the process can be completed in as little as two weeks.

We are currently recruiting for start dates throughout 2023, including October and November, and you will be asked to state your availability on your application form. Whilst there are no set application deadlines, we strongly recommend applying as early as possible so that we can begin processing your application, as the role will close when a suitable candidate is found.

Please note that this role is available in our Global Headquarters in Cambridge, as well as our London office. You can learn more about our office locations here:

What We Offer

• A starting salary of \xc2\xa337,000 to \xc2\xa343,000 per annum, depending on your previous experience. Salary increases are typically awarded after 6 and 12 months and will then be reviewed on a yearly basis, with discretionary cash bonuses paid twice per year
• 25 days\' annual leave plus bank and public holidays
• The chance to work from home for up to half of your working time, plus flexible working hours
• Flexible benefits scheme offering additional holiday, cash payments and pension contributions
• 4% employer pension contributions
• Private Medical Insurance which offers comprehensive cover on a \xe2\x80\x9cmedical history disregard\xe2\x80\x9d basis
• Paid study leave and funding for external qualifications
• Cycle to Work scheme and an interest-free travel loan scheme
• Critical Illness Cover, Income Protection and Life Assurance
• Access to an Employee Assistance Programme
• Discounted gym membership
• Comprehensive travel insurance
• Flexible working hours
• Regular company-funded social activities

Please click here to learn about our reward package and the other benefits of working for Costello Medical:

How to Apply

You are required to submit your CV and a cover letter via our online application form. In your cover letter, you must explain why you think you would be suited to the role and why you would like to join Costello Medical, with examples to support both. As written communication is a vital skill for this role, if your cover letter is suspected to have been generated by Artificial Intelligence (AI), your application is likely to be disqualified.

Please contact the Talent Acquisition team at if you have any questions about the role or application process.

Visa Sponsorship

We can provide visa sponsorship for eligible candidates for our IT Team Lead role. You will be asked to provide details of your right to work in the UK within your application, however this will have no impact on the processing of your application.

Costello Medical