Job Description

We are looking for an IT Trainer to join the IT team in our Bristol, Bath or Swindon office. You'd be responsible for providing a professional, proactive, engaging, and effective IT training to the firm with specific responsibility for expertise and advice on firm software and systems. This training would be delivered via various means, and to a diverse user group so we're looking for someone who can offer adaptable solutions.

The successful candidate will be responsible for:

Developing and maintaining expertise in firm software and systems including Lawman (Practice Management System), Microsoft Office and team specific software e.g. conveyancing, probate and debt collection applications. Leading on the design and in person delivery of the firm's IT induction and training on IT systems/software. Providing follow up sessions as required. Assisting with identification of the need for additional user training and delivering it. Building relationships with external suppliers of existing software to keep abreast of planned developments, helping resolve training issues whilst identifying solutions and improvements. Building the knowledge and problem-solving abilities of the IT helpdesk, sharing knowledge of systems or 'quick wins' to enable them to trouble shoot queries more effectively. Ensuring that comprehensive user guidance (guides/videos/infographics) on firm IT systems/software is available and kept up to date. Suggesting appropriate platforms or methods to make this available to the user group. Assisting with creating, documenting, reviewing and maintaining IT policies and processes Developing and maintaining strong working relationships with users across all offices, and in doing so, create a training development group so there are experts trained and available at local levels.

What we're looking for:

HND or above in IT/computer science/Training & Development is desirable. Established experience of undertaking a similar role in either a legal or other professional services environment would be advantageous. Excellent IT skills; adapts to and understands information systems quickly, explaining functionality and practical use to end users. Experience in training on a variety of IT systems including delivering training remotely and desk side support. Excellent written and verbal communication skills, demonstrating you are able to influence, interact appropriately and constructively with people at all levels of the business Able to develop and deliver training in an engaging way taking into account a variety of learning styles and experience levels. Good organisational skills managing your own time and training schedule accordingly Good analytical skills, to critically evaluate information, translating high-level information into details; deciphering 'nice to have' or business critical requirements for firmwide training.

Working hours & location:

This is a hybrid role based in our Bristol, Bath or Swindon office with occasional travel to other Thrings' offices in London, Ross-on-Wye, Lydney, and Romsey as required.

We will consider applications for both part-time and full-time positions, working between 28 - 35 hours per week, Monday to Friday.

About us:

Thrings is a Top 200 Law firm, with offices in Bristol, Bath, Swindon, London, Romsey and the Wye Valley.

By joining Thrings you are joining a supportive and well-respected firm. You can expect that you will be able to work between home and the office and we also offer a great working environment, with hot desking available for when you're in the office and plenty of social/networking events to get involved with!

As a law firm, we support our clients by providing a variety of advice, across several different industries. We are proud of the reputation we have built to date, both externally with our clients and referrers, as well as the inclusive culture and working environment we have across all our offices.

What we can offer:

In return for your hard work, you can expect a competitive salary and a variety of benefits that can be tailored around the requirements for you and your family including Private Medical Insurance, Dental Insurance, Health checks and much more.

If this sounds like an exciting opportunity and you have the experience to join our team, then we look forward to hearing from you!

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

Job Types: Full-time, Part-time

Expected hours: 28 - 35 per week

Schedule:

Monday to Friday
Work Location: Hybrid remote in Bristol BS1 6BX