Job Description

IT Systems Support Engineer

Hybrid, City of London
\xc2\xa340,000-\xc2\xa350,000 base salary plus a 15% performance bonus

Responsibilities:

• Be the first point of contact for IT support queries, ensuring service desk queues are effectively managed to provide first class service
• Diagnose and resolve technical issues, guiding users through to resolution
• Follow internal processes including preparing and completing IT check-lists, reporting faults, maintaining logs on IT devices and ensuring the appropriate documentation for equipment and users are maintained
• Assist with the onboarding and offboarding process
• Facilitate software and hardware installations
• Support network patching and upgrades
• Collaborate with the InfoSec and IT Operations teams
• Manage time efficiently to multitask IT projects alongside daily operational tasks
• Provide a positive customer/user experience
• Identify opportunities to reduce service requests through improving processes, user training, documentation and automation
• Contribute to IT project initiatives

Requirements:

• IT support experience, desktop or helpdesk support preferred
• Ability to provide on-site and remote support to global users where needed
• Intermediate knowledge of PowerShell Scripting and Intune management
• Experience with SLA\'s, ticket management and incident management
• Strong prioritization skills and ability to follow and help define IT processes and procedures
• Excellent written and verbal communications skills, including the ability to interact with colleagues at all levels
• Demonstrate a strong customer focused attitude to all tasks
• Proactive, able to work independently with minimal direction and also as part of a distributed support team
• Be the go to person for IT support issues, projects and tasks
• Inquisitive and enthusiastic about upskilling, emerging technologies and on the job learning
• Strong knowledge of Windows 10/11, desktop security and supporting standard office applications and hardware
• Office 365 and Active Directory administration
• Additional exposure to the following would be beneficial:

• IT Automation
• Autopilot
• SharePoint
• Azure AD
• Citrix
• Azure DevOps

If interested, please apply below for immediate consideration.

Satigo Ltd