Job Description

Role Purpose

The Operations Engineer aspires to provide exemplary support and optimisation for core systems, hardware and services managing day-to-day functional changes and improvements, enshrining effective maintenance, documentation and teamwork as a cornerstone of service excellence.

They will contribute to the effective and detailed documentation of existing systems, future technical design, implementation methods, and support procedures for core systems, software/ hardware platforms and cloud services within domain specialism.

Acts as the primary resolver group for issue and problem escalation from projects, Desktop Support and Service Desk. Leading the discussion and demonstrating knowledge domain competency in the effective management and resolution of technical and procedural issues.

Essential Duties

Analysing existing systems and business models recommending solutions and improvements to systems and services, ensuring optimal operations and best practices. Author technical documents detailing existing services and proposed new services in detail, considering performance, current or proposed specification, and solution designs. Investigate, identify, diagnose, and resolve system related faults owning to resolution or escalating 3rd parties to maintain service levels. Leading in the identification, analysis, and resolution of problems owning throughout, using escalation when necessary to meet service obligation and service aspirations. Maintaining and updating, all core systems, applications, hardware, and platforms under management. Create and maintain suitable reports and audits to demonstrate effective management and support of systems and services. Where required contribute to the development and deployment of operational projects, owning and being accountable for assigned tasks and deliverables.

Technical competencies

Professional experience in supporting and managing Microsoft Cloud solutions, E5 level management of 365 technologies including Azure, Active Directory, SharePoint, OneDrive, MFA, DLP, VPN, Security and SaaS, IaaS, SASE integration and orchestration. Proven experience in deploying new projects, services and features to cloud. Ability to support SaaS platforms such as Mimecast, Varonis, Identity Management, Cisco Umbrella, SIEM and SASE services, as well as traditional on-premises servers and Windows operating systems, VMware and Storage In depth knowledge of Device and Mobility management and applied security. Experience in scripting to develop automation, integration, and auto-provisioning of services, products, reporting and licencing. Experience in Threat and Vulnerability analysis or IT Security risk assessments on IT services and applications Experience and use of automation, scripting and orchestration tooling Terraform, Ansible, Chef or Puppet. Experience of Python, PowerShell, JS or equivalent. Knowledge of data management and relational Databases, SQL, Postgres, Oracle. Knowledge of CI/CD pipelines, Git repositories. Familiarly of data management and engineering principles.
Job Types: Full-time, Permanent

Benefits:

Company pension On-site parking Work from home
Ability to commute/relocate:

Leeds: reliably commute or plan to relocate before starting work (preferred)
Work authorisation:

United Kingdom (required)
Work Location: Hybrid remote in Leeds

Reference ID: JR101422