Job Description

IT Support Technicians (2 Positions) \xc2\xa327,000 to \xc2\xa330,000 per Year, 37.5 Working Hours per Week, SMART IT Providers Ltd requires Two IT Support Technicians to join the company to provide IT support technical services. Key Duties \xe2\x9d\x96 Follow documented procedures to provide technical support to IT users and advise users on how to resolve Software and Hardware problems. \xe2\x9d\x96 Work in conjunction with other IT support groups to ensure successful resolution of desktop-related issues and other IT issues where an on-site presence is required. \xe2\x9d\x96 Ensure any incidents which cannot be resolved directly are passed to relevant second- or third-line support groups, liaising with the IT Service Desk as necessary. \xe2\x9d\x96 Use IT service management software including the ticketing system and liaise with the IT Service Desk to ensure incident and service request tickets are recorded and tracked as necessary, \xe2\x9d\x96 Pro-actively monitor call queues as instructed to ensure all incidents and service requests are progressed and updated through to completion, \xe2\x9d\x96 Provide help and advice to users based on established policies, standards, procedures and best practices. Execute, manage, and lead users through the on-boarding technical and support process \xe2\x9d\x96 Participate in office moves ensuring IT equipment is moved safely and re-commissioned as required by the business, \xe2\x9d\x96 Help to manage the more complex problems to appropriate IT professionals and maintain on-site inventory of IT equipment and spares, making sure necessary asset and configuration records are updated and maintained. \xe2\x9d\x96 Act as the representative of the Information Services function on behalf of the company. \xe2\x9d\x96 Research possible solutions in user guides, technical manuals and other documents Key Skills \xe2\x9d\x96 The successful candidate must hold any degree with demonstrable experience within the IT Environment or minimum proven experience in a 2nd line support role or similar position. \xe2\x9d\x96 Excellent problem-solving and communication skills. Should demonstrate initiative and ability to resolve customer problems under pressure in a fast paced environment. The engineer must have strong interpersonal skills and a high level of understanding the customer\xe2\x80\x99s needs. \xe2\x9d\x96 Extensive experience in administering, maintaining, and monitoring Microsoft SCCM, Intune (including Active Directory, Defender and Group Policies) systems and in an Enterprise environment. \xe2\x9d\x96 Knowledge and Experience in an enterprise-level LAN management, systems configuration, network directories, domain name services, authentication, email, security, and backup functions is preferable. \xe2\x9d\x96 Must have experience in hybrid cloud infrastructure solutions and implementations. \xe2\x9d\x96 Knowledge of Virtual Desktops and systems such as Citrix, Or VMWare beneficial. \xe2\x9d\x96 Hands on experience of day-to-day responsibilities for overall PC build, including remote and manual software installation. Applying firmware updates, software patches and updates to achieve optimum product functionality. \xe2\x9d\x96 Experience in Azure AD, Intune identity & access management. \xe2\x9d\x96 Formal accreditation in ITIL v3, V4 or equal amount of experience in working with the same principles desired. \xe2\x9d\x96 Experience with Ticketing systems such as Service Now is desirable Please apply with an up to date CV by email to HR@smart-it-providersltd.com Job Types: Full-time, Permanent Salary: \xc2\xa327,000.00-\xc2\xa330,000.00 per year Benefits:

• Company pension
• On-site parking

Schedule:

• Day shift
• Flexitime
• Monday to Friday

Ability to commute/relocate:

• Wokingham, RG41 5RD: reliably commute or plan to relocate before starting work (required)

Education:

• Bachelor\'s (preferred)

Experience:

• Technical support: 3 years (preferred)
• Customer service: 1 year (preferred)

Work Location: In person