Job Description

IT Support TechnicianLocation: Edgbaston, BirminghamSalary: xc2xa3DOEJob Type: Full-time Monday-Friday, office basedACS have teamed up with a U.K wide legal firm to support with the recruitment of an I.T technician to join their team and ensure all company operations run smoothly.About the RoleOur client is seeking a highly skilled and motivated IT Support Technician to join their IT team. The role is crucial in ensuring the smooth operation of their IT systems, support end-users, and maintaining IT infrastructure within a professional legal environment. You will assist with technical issues ranging from simple to complex, system administration, network administration and project-based IT improvements.Responsibilities

• Provide high level technical support for IT-related issues, including hardware, software and networking.
• Troubleshoot and resolve escalated IT support tickets in a timely manner, ensuring minimal disruption to business operations.
• Support and maintain Windows-based environments, including Active Directory, Office 365 and our bespoke case management system.
• Install, configure, and maintain desktops, laptops, printers and other IT peripherals.
• Assist with user account management, including onboarding, offboarding and access control.
• Ensure security best practices are followed, including endpoint protection, patch management, and compliance.
• Work with external vendors and service providers as needed to resolve IT-related issues.
• Document technical procedures, solutions and troubleshooting steps for knowledge sharing.
• Assist in IT projects such as system upgrades, software deployments and infrastructure improvements.
• Provide remote and onsite IT support across multiple office locations when required.
• Assist with the growth of the business by contributing to office expansion projects, including designing desk plans, installing network equipment and ensuring seamless IT integration during transitions.

• Proven experience in a IT support tole, preferably within a legal or professional services environment.
• Strong knowledge of Windows operating systems, Office 365, Active Directory and network troubleshooting.
• Strong knowledge of Windows server operating systems, including Windows server 2016, 2019 and 2022.
• Experience with legal case management software (e.g., SOS Connect, BigHand, or similar) is highly desirable.
• Familiarity with IT security principles, GDPR compliance, and data protection best practices.
• Strong problem-solving skills with the ability to diagnose and resolve technical issues efficiently.
• Excellent communication and interpersonal skills, with the ability to support end-users at all levels of technical ability.
• Experience with remote desktop solutions and mobile device management is highly desirable.

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