Job Description

We have an exciting job opportunity working in a friendly and supportive team as an IT Support Technician here at Intertrain! You will be responsible for supporting and maintaining end user compute operations.

In this pivotal role, you will support the employer businesses in the delivery to our customers, enabling the organisation and building, maintaining, and scaling our existing infrastructure services.

You will be based out of Doncaster office at Intertrain therefore it would be ideal if you were based in commutable distance from there.

You will be joining Intertrain in this period of a significant growth and expansion and we will be offering a rewarding career path for the right candidate.

As part of the City and Guilds, Intertrain was established in 1997 and is the UK\'s largest commercial railway infrastructure training provider, with training centres across the country.

About the role

You will work within the IT team to support, maintain and implement end user compute, cloud and SaaS infrastructure. You would need to accurately diagnose technical issues, gathering the necessary information and perform problem solving and troubleshooting using all relevant resources available to you.

Our successful candidate will serve as the initial contact for reporting technical issues. You will manage and maintain ticket queues and meet Service Level Agreements for incoming tickets. You will be expected to manage recurring and high-priority incidents to determine the root cause and corrective action.

Other duties include building PC\'s and installations, performing asset management activities and solving issues in operating systems, end user compute and other components.

About you

You should have extensive IT Support experience across a variety of technologies, excellent problem-solving skills and a natural ability to learn new technology and adapt quickly to change in a fast paced business.

You will have exceptional communication skills, both written and verbal able to articulate to fellow employees in a clear, positive and professional manner. Stakeholder management is key in this role, being able to communicate to both technical and non-technical teams.

It is mandatory that you must have a full UK Driving license, you may be required to visit other sites across the UK to attend to installations, moves and changes to all IT infrastructure.

It important that you adhere to security standards, including Cyber Essentials Plus.

You will need to be willing to work out of hours to complete upgrades and patching activities when required.

We would love our candidate to have technical skills on Microsoft end user operating systems, Windows Server , Microsoft Exchange and Microsoft SQL server configuration and Antivirus and security platforms (Cisco Umbrella, ESET, Mimecast for example).

You must be able to pass an enhanced security check (DBS, nuclear security clearance)

City & Guilds