Job Description

You don\xe2\x80\x99t need to go to university to kickstart your career!
Do you want to be earning whilst you are learning and keeping up to date with the latest technology?

By choosing Primary Goal as your training provider not only will you be learning whilst you\'re earning you will also be keeping up to date with the latest technology. At the same time, CompTIA learning content is at the heart of our delivery, we will provide you with the knowledge for your Level 3 Information Communications Technician apprenticeship. By using uCertify practice, learn and labs provided to you as part of your apprenticeship, you\'ll be able to prepare yourselves for the following exams:

• CompTIA A + (Exam 1 and 2)
• CompTIA Cloud Essentials +

We are recruiting on behalf of an IT Support Provider where you will gain valuable experience as a Level 3 Information Communications Technician, following the Support Technician pathway. We pride ourselves on the support we give our apprentices, you won\xe2\x80\x99t be left on your own to figure things out, we will support you throughout your apprenticeship journey together with your employer!

What you will be doing:

• Based on a service desk in Wakefield, you will be responsible for resolving problems associated with operating systems, networks, software, hardware, printers etc.
• Service desk support\xe2\x80\x93 diagnosis of IT issues and supporting users remotely using remote connection tools.
• Installation of new software and hardware
• Maintain and fix other computing equipment
• Assist in system upgrades and system maintenance
• Assisted site visits to schools alongside field technicians, to support with issue resolutions
• Liaise with third party suppliers such as Internet Service Providers and vendors
• Support with technology asset management

Support Technician Duties:

• Install and configure relevant software and hardware as appropriate for example: mobile apps, printers, projectors, scanners and cameras.
• Address IT issues by prioritising in response to customer service level agreements
• Administer security access requirements and permissions for stakeholders escalating as necessary for example password resets
• Support the roll out of upgrades or new systems or applications

The training you\'ll be provided with:

• Comprehensive introductory modules including technical introduction and personal/ professional development
• Level 3 Information Communications Technician apprenticeship standard
• Training for all pathways of your IT career (support technician, network technician, digital communications technician)
• Specialising in a portfolio of evidence for the Support Technician pathway
• e-learning training materials
• Bi-weekly virtual classroom training on the CompTIA vendor qualifications
• Access to uCertify training platform; core learning materials, assessments, and practical hands-on-labs
• Monthly work-based coaches visits and competency checks
• 9 am \xe2\x80\x93 5 pm Support desk for technical support

You will also have the opportunity to network with a range of other apprentices on our programme who can share ideas, offer suggestions and support. Our apprentices love being able to help each other!

As one of our apprentices you will also have access to our online portal that will provide you with information and technical guidance, as well as links to the helpdesk to speak to technicians who can give real-time advice and support.

Professional Qualities we are looking for:

• True passion for technology
• Feels confident using hardware, software and other technical devices
• Has good communication and interpersonal skills
• Has a passion to learn with enthusiasm and motivation to achieve success
• Loves helping others and enjoys working with people of all ages
• Is committed to complete the full apprenticeship programme
• Has the ability to work well in a team and independently using their own initiative
• Has a true passion for new and emerging technology. Is enthusiastic about digital developments and has an active interest in IT keeps up to date with current technology and trends

Employee Benefits:

• Gym membership
• 24 days annual leave increasing to 28 days after five years
• 5 days paid leave for volunteering
• Healthcare scheme
• Group life insurance
• Pension scheme
• Cycle-to Work and Childcare Voucher Schemes
• Payday Rewards- discounts, cashback and offers to make your net pay go further with Pay Dashboard
• Taste Card Plus Membership to enjoy discounts on dining, hotels, and entertainment
• Team Building Regular team building and corporate away days
• Monthly Award- employees recognised for going the extra mile with Amazon Vouchers
• Free drinks, fruit, and snacks with unlimited refreshments available whilst in the Office
• Regular social events and office parties

Working Week:

Monday to Friday 36 hours per week, 8:30am \xe2\x80\x93 4pm

Salary:
National Minimum wage for your age \xe2\x80\x93 Under 18 \xc2\xa34.81 / 18-20 \xc2\xa36.83 / 21-22 \xc2\xa39.18 / 23 and over \xc2\xa39.50

Desired Qualifications:
We require someone who is educated to GCSE standard English and Maths grade 4 (or above), or Functional Skills Level 2 in English and Maths

Expected Duration:
15 months and 4 Months End Point Assessment

Where a Primary Goal apprenticeship can take you:

This is a great opportunity for you to develop skills that will enhance your networking career. On passing your Primary Goal apprenticeship, you will gain professional recognition for the Register of IT Technician (RITTech)

We also offer a progressive step in some cases, onto our Level 4 Network Engineer apprenticeship programme.

Disability Confident: Primary Goal is committed to being a Disability Confident Training Provider, and as such will make reasonable adjustments required for interview. Please discuss any requirements which you may have with the Recruitment Team.

PLEASE NOTE that we will require a copy of your personal CV.

When completing your CV, please consider the job description and the role you are applying for.

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