Job Description

Role:

IT Support Apprentice

Location:

Harrow

Hours:

Rota basis shift patterns: 08:30/16:30, 09:00/17:00, 09:30/17:30

Brief description of the role

Are you looking to take your first step into IT and have an ambition to develop a career within the sector? The position requires somebody who is friendly, energetic, a good team player and most importantly, focused on career progression and personal development.

We are looking for someone to join our 1st line remote support team supporting our client's IT Systems remotely over the internet, communicating using email, telephone and live chat facilities.

Key responsibilities

First line support Imaging and maintenance of PCs Setup, update and fault diagnosis of customer IT systems General network support and troubleshooting Call handling: Answering customer queries directly on the phone where required and maintaining accurate records Maintaining client databases with up-to-date solutions and keeping a clear record of all activities involved in the call tracking software. This is an audit-able activity and must contain up-to-date records. Installation of computers and peripheral devices (e.g. printers, scanners, mobile/smart phones) Explaining technical issues in a clear way to non-technical clients Answering the phone in a professional manner and, if relevant passing on any information promptly.
You will also have the opportunity to support other departments within the business and provide administrative support as and when required.

Knowledge skills and behaviours developed in the role

Communication skills IT skills Attention to detail Organisation skills Presentation skills Administrative skills Analytical skills Team working Creative

What opportunities exist for the Apprentice after their complete their Apprenticeship

We want to develop and maintain our apprentices with the business. At the end of the apprenticeship there will be the opportunity for your role to become permanent within the business and to play a key role to its continued success.

Next Steps

The successful candidate will undertake a ICT Technician Level 3 apprenticeship with full training and support provided by Althaus Digital.

When you apply, a member of the talent team will be in touch to discuss the opportunity with you further.

If you are a motivated individual with a passion for all things tech, we would love to hear from you. Apply now to join our team as IT Support!

Benefits

28 days annual leave (incd bank holidays). Regular staff lunches (paid for by company). Staff events (paid for by company) Paid sick leave. Flexible working. Pension contribution matching. Mental health and wellbeing support. Travel to/from apprenticeship training and/or customer sites paid for by company.
Job Types: Full-time, Apprenticeship

Pay: From 1,145.00 per month

Schedule:

Monday to Friday
Application question(s):

Why do you want an apprenticeship? What experience do you have with IT? Do you drive with access to your own car?
Work Location: In person

Reference ID: Harrow ICT