Job Description

Position Overview: LMA is looking to recruit an IT Support Specialist. Working as part of a small team the postholder will be responsible for administering, supporting and maintaining ICT provision across LMA at both our Liverpool and London campuses. This includes our Google Workspace environment, servers, networking, telephony, software, endpoint devices and student/staff support. Key Responsibilities: The following tasks are within the overall job role: \xe2\x97\x8f Support across IT services and technologies, including Google, Microsoft and Apple platforms \xe2\x97\x8f Support the ICT development in relation to teaching, learning and administration including the development of technology led learner support; \xe2\x97\x8f Configure/maintain computer systems, networks and peripherals; \xe2\x97\x8f Evaluating, configuring, packaging and deploying software for use; \xe2\x97\x8f Be responsible for both reactive and proactive maintenance activities; \xe2\x97\x8f Contribute to IT projects when required; and \xe2\x97\x8f Providing technical support for all computer users. Qualifications and Skills: \xe2\x97\x8f Around 3 years\xe2\x80\x99 demonstrable experience in IT support services or consultancy \xe2\x97\x8f Well-developed network/desktop client troubleshooting skills \xe2\x97\x8f Good understanding of LAN & WAN technologies \xe2\x97\x8f Experience in clean workstation installations (tidy cable management for end-user devices, such as computers, monitors, printers, etc) \xe2\x97\x8f Experience with Google Workspace For Education (desirable) \xe2\x97\x8f Strong interpersonal skills enabling good verbal and written communication \xe2\x97\x8f Strong organisational skills are necessary with the ability to manage and prioritise multiple tasks simultaneously \xe2\x97\x8f Passion to learn new tech and self-improve Work location: Based at our Liverpool campus but will be required to travel to our London site on occasions. About LMA: LMA is a specialist Creative Industries Higher Education provider with campuses in Metquarter in the centre of Liverpool and at Here East, the education campus on the site of the Queen Elizabeth Olympic Park in Stratford, London. We currently deliver our BA Hons Acting and Performance at both campuses. LMA is co-owned by internationally renowned singer/songwriter Robbie Williams and is also part of the Galileo Global Education group [GGE] which is one of the largest providers of Higher Education worldwide. LMA\xe2\x80\x99s aim is to enable all students, irrespective of their backgrounds, to access high quality education and training, preparing them for a successful career in the Creative Industries. Our stated vision \xe2\x80\x93 the LMA Way \xe2\x80\x93 is to be a \xe2\x80\x9cstudent first\xe2\x80\x9d organisation, where both students and staff share the commitment to creating an environment which is courageous, egoless, curious and collaborative. We are an organisation that is passionate about respecting the diversity within our community and supporting all our students and staff to excel. If this sounds like you \xe2\x80\x93 we\xe2\x80\x99d love to hear from you! What we offer you: \xe2\x97\x8f Access to continued professional and personal development \xe2\x97\x8f An opportunity to become part of the wider LMA and Galileo Global Education communities \xe2\x97\x8f Staff Wellbeing & support services \xe2\x97\x8f 35 days holiday per year (inclusive of bank holidays) (pro-rata) \xe2\x97\x8f Bonus scheme \xe2\x97\x8f Employer Pension Scheme LMA is committed to providing an inclusive, supportive work environment for all colleagues. The closing date for applications is Thursday 7th December. Interviews will take place on the 14th/15th December. Job Type: Full-time Salary: \xc2\xa334,000.00-\xc2\xa338,000.00 per year Benefits:

• Company pension

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus scheme

Work Location: In person