Job Description

IT Support Officer - Edinburgh - Contract

Our Public Sector client are currently recruiting for an IT Support Officer to join on a contract basis.

The successful candidate will have the following skills/knowledge:

• Vocational Qualifications (N/SVQ3, ONC or equivalent) plus experience in a relevant role OR school education to standard grade
• Customer support experience
• Experience of installing, maintaining, troubleshooting and testing Windows, Apple Macintosh and/or Linux desktops, servers and associated peripherals and printers.
• Practical knowledge of formal project management methodologies
• Willingness & ability to rapidly learn and develop technical skills through formal and informal methods
• Must be flexible, approachable and helpful. Strong interpersonal and customer service skills.
• Ability to communicate clearly, explaining questions, clarifying requirements and providing responses to colleagues/customers who have a wide range of technical ability/confidence
• Initiative and judgement to resolve many day-to-day problems independently
• Ability to plan or schedule work for days and weeks, and to respond to changing pressures or environment

Desirable Skills:

• ITIL v4 foundation certificate
• Experience of authoring or managing SharePoint sites
• Experience of current coding languages and tools
• Experience of installation and support of AV equipment
• Experience of managing web platforms
• Experience of supporting research activities in a Higher Education environment using high performance computing systems
• Experience of using enterprise helpdesk call tracking/management systems
• Understanding of information security & data protection concepts as they apply to fixed and mobile computing equipment
• Proactive in identifying and refining work practices in own area
• Experience of maintaining a safe working environment in accordance with Health & Safety procedures

Should this position be of interest please submit your CV and I will be in contact as required.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender reassignment, marriage and civil partnerships, pregnancy or maternity or age

Lorien https://www.lorienglobal.com https://www.lorienglobal.com/-/media/lorien/logos/lorien-impellam-logo-189x54.png

Lorien