Job Description

FRA is seeking an IT Support Engineer to help support and grow FRA as well as assist with office and datacenter environments in five countries, supporting client-facing applications. The successful candidate will be responsible for providing Tier 1 and Tier 2 support to the FRA user base. Additionally, they will be responsible for working with the Senior Engineering / Operations Manager to support FRA\xe2\x80\x99s global infrastructure. This candidate will also participate in / lead multiple projects simultaneously and track their progress through to completion.
Day to Day Responsibilities:

• Provide 1st and 2nd Level IT support to FRA Users including:
• Laptop configuration and support.
• Supporting network access.
• Supporting printing.
• Assist in onboarding of new FRA users.
• Document internal procedures.
• Monitor and respond quickly and effectively to requests received through the IT helpdesk.
• Maintain inventory of all equipment, software, and software licenses.
• Support the company\xe2\x80\x99s global hosting infrastructure including Local Area Network, Wide Area Network, Internet, and Remote Access systems.
• Perform infrastructure, monitoring, and troubleshooting.
• Install, configure, and maintain network switches, firewalls, and other network devices.
• Respond to and analyse security system alerts and incident reports.
• Server, network, and storage hardware implementation and troubleshooting.
• Part of an On-Call Rota for Out of Hours support and escalations.
• Occasional travel to our FRA offices and client sites as required.

Required Skills & Experience

• Excellent communication skills
• Minimum 3 years IT Help Desk experience supporting a multi-office environment (Desirable)
• Microsoft Active Directory and DNS
• Microsoft 365
• Microsoft Azure
• VMware Vsphere 6.7
• Microsoft Windows Server 2012 or newer
• Microsoft Exchange 2013 or newer
• Video Conferencing (Zoom and/or Webex)
• Fiber Channel and iSCSI SAN storage experience
• ITIL V3 Foundation (minimum)
• Experience with VOIP solutions e.g., Shoretel/Mitel (Desirable)
• Microsoft SQL Server 2012/2016/2019 (Desirable)
• Enterprise Backup Applications and Systems (Rubrik (Desirable))
• Experience with 3PAR storage (Desirable)
• Anti-Malware / Anti-Virus protection security applications experience
• Security certification (Desirable)

About Us: FRA is a market leader in regulatory compliance, financial investigations, and data analytics. At FRA, we are regularly hired to provide expertise on some of the world\xe2\x80\x99s largest multi-jurisdictional investigations and compliance matters and are consistently recognised as a global market leader. kCurfCkmF8